Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Remote
on April 22, 2025
Posted by: GWpA
The remote on the last 3 Samsung tvs is practically useless. Changing volume is frustrating. Instructions are also difficult to fine. I am thinking of changing brands
Response from Samsung USBy Samsung Advisor, April 22, 2025
Hi GWpA,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Nice TV!
on April 22, 2025
Posted by: paulo
I am happy with my purchase. The television is sharp and attractive.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Television
on April 22, 2025
Posted by: Dee03
from California
I purchased this television a couple of months ago. So far everything is great.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on April 22, 2025
Posted by: Eric P
from Saint Peters,Missouri
I bought the television about two months ago and it is a good size for my apartment
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good not good.
on April 23, 2025
Posted by: Bill d
The TV itself is great. The speakers are horrible. You can't hear the voices of the program unless you turn the volume way up.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi Bill d,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the money
on April 23, 2025
Posted by: Ducky
from Vermont
I have had this TV for a week or so and it is amazing. I absolutely love it in my new place. When I play my video games, the picture is not only huge, lol, but the graphics are crisp. Watching movies on it are just as if I was in a movie theater.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
not to happy
on April 23, 2025
Posted by: strucky
can't change time to daylight savings time sound is terrible not near the tv our previous samsung tv was
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi strucky,
Thank you for reaching out to us. You can set your clock manually or set it to Auto, which should automatically change for DST.
To change it manually: using the remote, navigate to and select Menu, then select Settings (All Settings), and then select General (General & Privacy). Select System Manager. Select Time, and then select Clock. Next, select Clock Mode, and select Manual.
To change it to Auto, go to Menu, then select Settings (All Settings), and then select General (General & Privacy). Select System Manager.
Select Time, and then select Clock. Select Clock Mode, and then select Auto.
If you are not satisfied with the sound on your TV, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. You can set your clock manually or set it to Auto, which should automatically change for DST.
To change it manually: using the remote, navigate to and select Menu, then select Settings (All Settings), and then select General (General & Privacy). Select System Manager. Select Time, and then select Clock. Next, select Clock Mode, and select Manual.
To change it to Auto, go to Menu, then select Settings (All Settings), and then select General (General & Privacy). Select System Manager.
Select Time, and then select Clock. Select Clock Mode, and then select Auto.
If you are not satisfied with the sound on your TV, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Mostly good
on April 23, 2025
Posted by: Cindy
I can't make apps stay on the tv. Each day I have to reload the apps back onto the tv. It's annoying
Response from Samsung USBy Samsung Advisor, April 24, 2025
Hi Cindy,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Written by a customer while visiting Samsung US