Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great tv in every way.
on June 20, 2025
Posted by: Mouse222
from Nashville, Tennessee
I really love my new Samsung 43” Class Crystal UHF DU7200 smart TV. The picture is so clear and the colors are so vibrant. We use it to watch tv in our family room, and we also use it to play games on the PlayStation 5. Our room is kind of small, but this is the perfect size television. Anything bigger would be too big. We also use a Samsung soundbar with it. The sound and picture is like having a cinema right in our family room. It’s just me and my elderly aunt most of the time, so that’s just right for us. I love the features on this tv too. Having Samsung Tv is a plus as it has some many channels in different types of programming. Kids, news, sports, reality, movies, you name it and it’s there. It is just a great tv all around. I am really glad I bought it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty Picture
on June 20, 2025
Posted by: 4inlaw
from Toms River, NJ
This was a gift for my mother-in-law & she ❤️'s it! I set it up for her and it was very easy to do. The picture quality was amazing! Bright & vivid colors with smooth motion & no pixelation!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on June 20, 2025
Posted by: Diva T
from SC
Bought this TV for a beach condo. It’s the perfect size for space and the picture is exceptional quality. Have had Samsung products before and have been very pleased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best buy I've made in a long time
on June 24, 2025
Posted by: Luke
from Texas
The tv delivers a great picture. Definitely a quality purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Marginal at best
on July 10, 2025
Posted by: Billinkent
The Pluto app doesn't work and the remote is extremely difficult to use. The picture quality is very good but I've seen suggestions that there is an optical audio port but haven't found one. I bought it so I'm stuck with it
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, July 11, 2025
Hi Billinkent,
Thank you for reaching out to us. Please know the DU8000 TV does have an optical in port, located on the back of the TV next to the HDMI port.
Here is a guide that may help: https://www.samsung.com/us/support/answer/ANS00049272/
If you need more help, please do not hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out to us. Please know the DU8000 TV does have an optical in port, located on the back of the TV next to the HDMI port.
Here is a guide that may help: https://www.samsung.com/us/support/answer/ANS00049272/
If you need more help, please do not hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung remote design team/ Quality issue
on July 20, 2025
Posted by: lakshmi
Hi Samsung remote design team/ Quality Testing team, However, this TV remote is not good, as the battery cover is coming off frequently. If you don't fix this and pass this feedback to your remote designing team, I will rethink buying a Samsung TV.Usually, I rate every product 5* unless it irritates me; my rating by default is 5*. The TV is okay, not the best.
Response from Samsung USBy Samsung Advisor, July 21, 2025
Hi lakshmi,
Thank you for your feedback on the DU7200 TV remote control. Please know your feedback is important to us and will be shared with our internal design teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV remote control. Please know your feedback is important to us and will be shared with our internal design teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Good and bad
on July 21, 2025
Posted by: Dave
from Portsmouth Virginia
Thr picture is really good. I continue to have an issue with the sound. If I change the channel too quikly the sound starts screeching and the only way to stop it is to turn he TV off for several minutes.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, July 22, 2025
Hi Dave,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
BAD EXPERIENCE! NOT HAPPY!
on July 22, 2025
Posted by: Adriana
My screen became black for few minutes, on and off, only few months old, disgusting and disgraceful, after paying for removal of the old one and paying for instalation of the new one, NOT HAPPY!!!!
Response from Samsung USBy Samsung Advisor, July 23, 2025
Hi Adriana,
Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider:
1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices.
2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings.
3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support.
We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website.
~ Samsung Advisor
Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider:
1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices.
2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings.
3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support.
We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US