Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Marginal at best
on July 10, 2025
Posted by: Billinkent
The Pluto app doesn't work and the remote is extremely difficult to use. The picture quality is very good but I've seen suggestions that there is an optical audio port but haven't found one. I bought it so I'm stuck with it
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, July 11, 2025
Hi Billinkent,
Thank you for reaching out to us. Please know the DU8000 TV does have an optical in port, located on the back of the TV next to the HDMI port.
Here is a guide that may help: https://www.samsung.com/us/support/answer/ANS00049272/
If you need more help, please do not hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out to us. Please know the DU8000 TV does have an optical in port, located on the back of the TV next to the HDMI port.
Here is a guide that may help: https://www.samsung.com/us/support/answer/ANS00049272/
If you need more help, please do not hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung remote design team/ Quality issue
on July 20, 2025
Posted by: lakshmi
Hi Samsung remote design team/ Quality Testing team, However, this TV remote is not good, as the battery cover is coming off frequently. If you don't fix this and pass this feedback to your remote designing team, I will rethink buying a Samsung TV.Usually, I rate every product 5* unless it irritates me; my rating by default is 5*. The TV is okay, not the best.
Response from Samsung USBy Samsung Advisor, July 21, 2025
Hi lakshmi,
Thank you for your feedback on the DU7200 TV remote control. Please know your feedback is important to us and will be shared with our internal design teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV remote control. Please know your feedback is important to us and will be shared with our internal design teams.
If you ever have questions or need support, we’re here to help. Call us at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also connect with a LiveChat agent by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Good and bad
on July 21, 2025
Posted by: Dave
from Portsmouth Virginia
Thr picture is really good. I continue to have an issue with the sound. If I change the channel too quikly the sound starts screeching and the only way to stop it is to turn he TV off for several minutes.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, July 22, 2025
Hi Dave,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
BAD EXPERIENCE! NOT HAPPY!
on July 22, 2025
Posted by: Adriana
My screen became black for few minutes, on and off, only few months old, disgusting and disgraceful, after paying for removal of the old one and paying for instalation of the new one, NOT HAPPY!!!!
Response from Samsung USBy Samsung Advisor, July 23, 2025
Hi Adriana,
Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider:
1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices.
2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings.
3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support.
We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website.
~ Samsung Advisor
Thank you for sharing your experience. If you've turned on your TV and hear sound but see no picture - or if the image is cutting in and out - there are a few common possibilities to consider:
1. Connection Issue – This is the most frequent cause. Check for loose, faulty, or improperly installed cables between the TV and any connected devices.
2. External Device Issue – The problem may lie with the device connected to your TV (e.g., cable box, game console). Be sure the device is powered on and using compatible video output settings.
3. TV Hardware Issue – If connections and external devices have been ruled out, the issue may be internal and could require technician support.
We’d appreciate the opportunity to assist you further. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat with an agent, along with manuals, software, and warranty information, is also available through the ‘Support’ section on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Avoid at all cost
on August 20, 2025
Posted by: HonestRick
from Grapevine, TX
it is impossible to keep this TV online for more than 30 minutes. I have tried wired and wireless connections and everything on the Samsung help and even chatgpt. Don't buy this tv it is a nightmare.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Brand Ambassador, August 20, 2025
HonestRick:
Thank you for sharing your experience with Wi-Fi connectivity on your DU7200 TV. You might want to go through these steps to check your network connection:
1. Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft.
2. Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3. Unplug both your TV and router. Remove both power cables, wait at least 30 seconds and plug them both back in.
4. Check the connection between your router and TV. Please review the points below:
• Is your router connected to the TV using an ethernet cable? If not, we strongly recommend using an ethernet cable connection on your TV. This will ensure your TV maintains a consistent connection to the internet.
• If you’re already connected using an ethernet cable, make sure that the ethernet cable is working and is not damaged. You can test the cable by connecting it to other devices, such as a laptop, to make sure that your ethernet cable is not damaged.
• If connecting to your TV using an ethernet cable is not possible, please move your router as close to the TV as possible. There should not be any obstructions between your TV and router, such as walls, other electronic devices, etc.
5. Perform a network test to check if there is a network problem: Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6. If you’re still experiencing issues, a factory reset may be needed. Keep in mind that this will restore all TV settings to factory defaults. Go to: Settings > All Settings > General & Privacy > Reset.
I hope the above helps. Should your issue persist, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with Wi-Fi connectivity on your DU7200 TV. You might want to go through these steps to check your network connection:
1. Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft.
2. Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3. Unplug both your TV and router. Remove both power cables, wait at least 30 seconds and plug them both back in.
4. Check the connection between your router and TV. Please review the points below:
• Is your router connected to the TV using an ethernet cable? If not, we strongly recommend using an ethernet cable connection on your TV. This will ensure your TV maintains a consistent connection to the internet.
• If you’re already connected using an ethernet cable, make sure that the ethernet cable is working and is not damaged. You can test the cable by connecting it to other devices, such as a laptop, to make sure that your ethernet cable is not damaged.
• If connecting to your TV using an ethernet cable is not possible, please move your router as close to the TV as possible. There should not be any obstructions between your TV and router, such as walls, other electronic devices, etc.
5. Perform a network test to check if there is a network problem: Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
6. If you’re still experiencing issues, a factory reset may be needed. Keep in mind that this will restore all TV settings to factory defaults. Go to: Settings > All Settings > General & Privacy > Reset.
I hope the above helps. Should your issue persist, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Beware of the remote
on September 6, 2025
Posted by: Larry110
from Rochester, NY
Excellent picture and sound but very poor remote Picture is crystal clear, initial set up was remarkably easy and navigation on-screen is great. All these deserve kudos, As for the remote, this ranks as the worst remote I have ever had, and I have had many over my lifetime. The remote has to be aligned perfectly to the exact right spot on the TV to operate. For example, if I'm lying on the couch and just pick up the remote and just aim it at the TV and then push buttons, it will not operate, I need to sit up and align it at some prescribed perfect angle to have even a remote chance (pun intended) of changing channels or volume. To have a remote like this is inexcusable in today's technological world. I will pay more attention to the remote's capability and ease of operation when purchasing my next TV.
Response from Samsung USBy Samsung Brand Ambassador, September 8, 2025
Larry110: Thank you for choosing Samsung and for letting us know that you are unsatisfied with your remote. Please know we are here to help! We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides: to make them easier for you. To learn more about your TV, go to https://www.samsung.com/us/support/answer/ANS00062199/. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide. If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
navigation
on September 7, 2025
Posted by: StillWil
from kansas
Great picture in size and quality. Navigating through the various apps and program can be a problem because the remote provided has no numerals on it. If you want to go from channel 4 to channel 44 or 4400 you have to just scroll instead of putting station # in you have to scroll through all the other channels in between. Frustration and disappointment in changing stations in direct fashion has created a sour taste for all that is good on this TV
Features
3
Performance
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best!
on September 20, 2025
Posted by: Joni
from TN
I love the picture quality and clarity! I have been a Samsung customer for many years now. I do wish the remote had voice option like my Roku remote. I would like to know how to get one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US