Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great everything!
on April 21, 2025
Posted by: Samsung rocks
from Georgia
Great picture. Great price. We all know Samsung is the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Glitch
on April 21, 2025
Posted by: Tv glitch
from Concord nc
There is a glitch on the one side of my tv and I have done the updates check all the wires as well . But I love the picture of you can help me get rid of this glitch the tv will be perfect .
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear picture quality
on April 21, 2025
Posted by: DogMom
[This review was collected as part of a promotion.] I mostly use my TV for watching movies or shows on Netflix, prime, or Samsung live TV. I also use it to watch bass fishing videos on YouTube and the picture quality is great. The clear, detailed graphics make my fishing videos come to life. It makes a big difference in videos like how to tie a fishing knot because you get a more crisp, detailed display. Its a very noticeable difference watching this tv compared to my other brand tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As Expected!
on April 21, 2025
Posted by: KAMS
I'm pleased with my purchase. I usually buy LG TVs, but decided to try Samsung this time.
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV / Remote Sucks
on April 21, 2025
Posted by: Bear Paw
from Dahlonega, GA
i purchased this TV along with 3 other Samsung TV's in the past two months after moving into a new house (this 75", a 43", a 65" and an 85"). Overall picture quality is great, much better than some other brands I own. I would rate this TV higher but the for the remote control. In short, it sucks and not very responsive and often requires pressing a but over and over. Why not put numbers on it to make it easier to navigate channels on apps such as Samsung Plus or Directv. Would it kill you to actually put a fast forward and rewind but right on the remote? It also feels very cheap. With a name like Samsung, I would expect more.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 65"
on April 21, 2025
Posted by: Dan M
from Oneida, NY
Excellent picture and vibrant colors. Also really like the Samsung TV channels that are preinstalled. Great price makes it a fantastic buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Nice picture
on April 21, 2025
Posted by: None
from DeMotte In
We have trouble with the sound sometimes when we turn it on there is no sound and we have to unplug tv and somehow it resets.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 22, 2025
Hi None,
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love The Picture
on April 21, 2025
Posted by: 4me2
from California
This was purchased about a month ago for my bedroom, and I'm very happy with it.
The picture is bright & crystal clear!
The picture is bright & crystal clear!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US