Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
ehhh okay
on April 21, 2025
Posted by: luv2ahop
Honestly could be better. The remote also doesn't need to be confusing
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi luv2ahop,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Very smart TV
on April 21, 2025
Posted by: Lina
I really happy with my tv class crystal UHD. It is worth the money.
Written by a customer while visiting Samsung US
Customer Rating
5
Great everything!
on April 21, 2025
Posted by: Samsung rocks
from Georgia
Great picture. Great price. We all know Samsung is the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Glitch
on April 21, 2025
Posted by: Tv glitch
from Concord nc
There is a glitch on the one side of my tv and I have done the updates check all the wires as well . But I love the picture of you can help me get rid of this glitch the tv will be perfect .
I would recommend this to a friend!
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear picture quality
on April 21, 2025
Posted by: DogMom
[This review was collected as part of a promotion.] I mostly use my TV for watching movies or shows on Netflix, prime, or Samsung live TV. I also use it to watch bass fishing videos on YouTube and the picture quality is great. The clear, detailed graphics make my fishing videos come to life. It makes a big difference in videos like how to tie a fishing knot because you get a more crisp, detailed display. Its a very noticeable difference watching this tv compared to my other brand tv.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
As Expected!
on April 21, 2025
Posted by: KAMS
I'm pleased with my purchase. I usually buy LG TVs, but decided to try Samsung this time.
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV / Remote Sucks
on April 21, 2025
Posted by: Bear Paw
from Dahlonega, GA
i purchased this TV along with 3 other Samsung TV's in the past two months after moving into a new house (this 75", a 43", a 65" and an 85"). Overall picture quality is great, much better than some other brands I own. I would rate this TV higher but the for the remote control. In short, it sucks and not very responsive and often requires pressing a but over and over. Why not put numbers on it to make it easier to navigate channels on apps such as Samsung Plus or Directv. Would it kill you to actually put a fast forward and rewind but right on the remote? It also feels very cheap. With a name like Samsung, I would expect more.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 65"
on April 21, 2025
Posted by: Dan M
from Oneida, NY
Excellent picture and vibrant colors. Also really like the Samsung TV channels that are preinstalled. Great price makes it a fantastic buy
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US