Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
OK for younger generation
on April 21, 2025
Posted by: SueSue
We've had since Dec 2024. The picture is great, but missed our normal channels. Called support to help us get hooked back up to our Spectrum XUMO box with no luck. Spectrum tech came out and fixed it. We are 65 and 67. The shows on the smart tv weren't for us. We couldn't find TN ballgames, etc
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi SueSue,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture.
on April 21, 2025
Posted by: Shopping GG
from Greenwell Springs, LA
I bought this several months ago. I've had no issues with it. I was accustomed to my other Samsung and the screen that comes up when you turn it on. This one seems a little busy and not as user friendly. It may be because I'm older and just set in my ways. The TV has worked perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exceptional product for the price
on April 21, 2025
Posted by: Pamela
from New Hampshire
I love my 65" Class Crystal UHD DU7200 TV, the picture quality and performance for the price is more than I ever expected. Samsung has many products other than TVs that are excellent quality. I also own a dishwasher, Refrigerator and washing machine that I am very happy with.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Chose a different tv
on April 21, 2025
Posted by: Blondie
from Jacksonville Fl
The picture is ok, but I can’t get anything to change with the volume. I have to have it on 40-50 some days to even hear it fully. My other tv I have had for 4 years, the bolime is too loud at 13/14. I have messes with the new tv and nothing changes.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Blondie,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Customer
on April 21, 2025
Posted by: Dame
This tv has made family night so much more enjoyable i highly recommend Samsung to everyone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but...
on April 21, 2025
Posted by: TheOffice
I like everything about the tv except it makes clicking noises for a few minutes when I turn it on.
Features
3
Performance
2
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi TheOffice,
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Please know we are available and happy to assist you with further troubleshooting or to set up a warranty appointment. You can contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear picture
on April 21, 2025
Posted by: Shirl
This a very nice tv. I wanted a larger one and the price was great. The picture is truly crystal clear! The only downside is not with the tv, but the controller--the sound will not increase nor decrease. I have not yet called Samsung regarding this. So that is on me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really clear screen
on April 21, 2025
Posted by: JBRYAN
from Deridder LA
Works great, just wish I knew how to hook up a wireless headphone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US