Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Great picture but sound quality could be better.
on April 20, 2025
Posted by: sy2025
I bought this tv over a month ago and the picture is excellent. I would have given it a 5 star rating, but the sound quality is lacking. I have to turn the volume up to at least 55 to 60% to have decent sound level.
Written by a customer while visiting Samsung US
Customer Rating
5
Lots of features makes this a great TV
on April 21, 2025
Posted by: TV lover
Beautiful picture. So glad I chose the Samsung from all my choices.
Written by a customer while visiting Samsung US
Customer Rating
3
Color and visual qualities are very good
on April 21, 2025
Posted by: Sarah
from California
I am not happy with the volume. Still have a problem hearing even when it is 100%
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Sarah,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 21, 2025
Posted by: Mamaw
We love our Samsung 65 inch TV. Great picture and great product.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on April 21, 2025
Posted by: Lori
This tv replaced a previous Samsung TV. Love it! It took time to learn, but to move between apps and streaming services is seamless.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture, lousy remote control.
on April 21, 2025
Posted by: Motown Gal
from Michigan
I bought this to replace a Firestick tv. Although the picture is beautiful, I hate the remote control. There is no microphone to help you find channels.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Obsolete Remote
on April 21, 2025
Posted by: Heynowmel
from Knoxville, TN
Love the TV, hate the remote. It doesn’t come with a speak and say feature so we ended up hooking our Firestick back into the TV just for that. The remote instructions shows that button on it but they must have wanted to get rid of the obsolete ones and threw that in the box instead. The picture is great and set up was easy.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Heynowmel,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Smart TV is the way to go
on April 21, 2025
Posted by: Watching in the woods
from Adirondack, ny
I bought this smart TV so I could ditch the over priced access to the legacy media. I love that all you have to do is plug it in and watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US