Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Great picture color and sharpness.
on April 20, 2025
Posted by: Lovowls
from Kissimmee Fl
This is my 4th Samsung TV. I am very pleased with everything except the volume. The sound only goes so high and then it doesn't increase in volume after about # 35
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on April 20, 2025
Posted by: Lula
from Hillsboro Oregon
I get this for the last month ago it’s pretty good
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Low volume
on April 20, 2025
Posted by: Manager 58
I like my TV , the only problem is the volume it is very weak.
Written by a customer while visiting Samsung US
Customer Rating
5
So easy to use.
on April 20, 2025
Posted by: Drow
from Belgrade, Montana
I think it's like maybe about a month ago, it has exceeded every expectation I had of it this is a fantastic TV free money! Great picture easy to use....
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
We love the picture, but...
on April 20, 2025
Posted by: Deptydog
from Western OK
Picture quality is exceptional. LOTS of included apps/programming. Instructions are a little vague. There's probably a lot of features we do not even know about... We're old school and not familiar with all the new tech.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Definitely recommend
on April 20, 2025
Posted by: Beachgrl62
from Cincinnati, oh
Great TV. We have had it for a number of years and the picture is great and the sound is great. The only issue we have had is you do have to periodically run the diagnostics and clear the cache. We only use apps though.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Best TVs
on April 20, 2025
Posted by: Ak907
from White Mountain,AK
Great tv just when I received it had grey line that doesn’t go away. Other then that it’s awesome
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Ak907,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the grey line you are seeing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the shadows still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If issues appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the grey line you are seeing.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the shadows still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If issues appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Hard to use v remote!!! Sorry!!!
on April 20, 2025
Posted by: Midge
The TV picture is great. The remote and few directions for use is the worst. Even my internet tech had trouble working with to teach ne!!!
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Midge,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US