Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Good TV at a good price.
on April 19, 2025
Posted by: Andy
from Los Angeles CA
I recently bought this TV at a good price. I'm very happy with the overall performance. It has a perfect picture, good sound and is easy to use. For this reason, now all my TVs are Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!!
on April 19, 2025
Posted by: Birtzja
I bought one Samsung TV a couple years ago and loved it so much that I now now have three! I won’t buy any other brand!!!
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on April 19, 2025
Posted by: John
from Fl
Great picture quality ,this is my second samsung tv
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
amazing experience!
on April 19, 2025
Posted by: Pads
from CA
the tv is great and the service is even better. I'm giving it a 5 star because I truly enjoy the quality and features Samsung TVs provide but when my tv had a glitch the service provided and easy, accommodating and overall exceptional! I utilize my tv as an external screen to review detailed magnifications on my projects and I couldn't be anymore happier with the timely service repair! the follow up call was reassuring that my product well and working gained my lifelong loyalty to the brand. Keep it up great work guys!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My family and I only buy Samsung TVs
on April 19, 2025
Posted by: Love Samsung TVs
from Connecticut
I love Samsung TVs. We live in an area getting cable is very pricy. Samsung tv has Samsung tv plus, easy to access. Also they have clear pictures, great color, easy to to work. The big TVs are lovely. I only buy Samsungs.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I dislike the remote control. It is hard to use.
on April 19, 2025
Posted by: Frank
from Lodi, Wisconsin
I am very unhappy with this television. The reason is night scenes are hard to view.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Frank,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible Remote!
on April 19, 2025
Posted by: Tony
from Miami, Florida
The Class Crystal UHD DU7200 is great, but the only thing I don't like is that the remote control is very modern, but I prefer the other one. Is very hard to understand.
Written by a customer while visiting Samsung US
Customer Rating
3
Remotes
on April 19, 2025
Posted by: Eug 11
I have 2 Samsung tv’s the remotes don’t work good on either one you can push on some of the numbers and nothing happens
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Eug 11,
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US