Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Terrible Remote!
on April 19, 2025
Posted by: Tony
from Miami, Florida
The Class Crystal UHD DU7200 is great, but the only thing I don't like is that the remote control is very modern, but I prefer the other one. Is very hard to understand.
Written by a customer while visiting Samsung US
Customer Rating
3
Remotes
on April 19, 2025
Posted by: Eug 11
I have 2 Samsung tv’s the remotes don’t work good on either one you can push on some of the numbers and nothing happens
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Eug 11,
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Intermittent Freezing
on April 19, 2025
Posted by: Mike
The picture is very good but we have been experiencing intermittent freezing of the picture. We have not been able to determine the cause as of yet.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Mike,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful TV
on April 19, 2025
Posted by: Robin
My purchase was a great choice, I really enjoy my samsung TV, it's very easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The return to Samsung products.
on April 19, 2025
Posted by: ROCKY 1
from Chicago ill
I bought this television as a Christmas gift to myself .Although I've always been a big sony fan especially in the TV category , but thought I would try this Samsung model tv , I am very happy with the performance sound , color , overall very happy except with the tiny remote , it is not very user friendly where each button is for multiple uses , sometimes very confusing , but as I said very happy with this particular product and price .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Full off features that I love.
on April 19, 2025
Posted by: Joe Ski
This is one of the best purchases I've ever made.
It's the first time I've ever owned a Samsung TV, and it will not be the last.
It's the first time I've ever owned a Samsung TV, and it will not be the last.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TVs
on April 19, 2025
Posted by: Maxs
I have 2 Samsung TVs . No problems with either one.
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bang for the Buck
on April 19, 2025
Posted by: Harvenger2349
I think that your TV are great and give the best streaming capability
Written by a customer while visiting Samsung US