Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great TV. Kids use it every day
on April 19, 2025
Posted by: Ro Russ
from NY,U
This latest purchase is probably the fifth samsung TV I've purchased. So far I never experienced any failures, some of the TV are on at least 17 hours a day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on April 19, 2025
Posted by: Queen christo
from Baxley ga
The best tv anyone can buy highly recommended for anyone that loves quality merchandise
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wrecked two receivers trying to connect with eARC
on April 19, 2025
Posted by: FastEd
from SE Wisconsin
Bought this to replace an older flat screen. Tried to connect to receiver with eArc cable and wrecked two receivers before realizing it was the T.V. Tried different cable. Tried different speakers. Smoked both of my receivers, blowing fuses in one and doing unrepairable damage to the other. Stay as far away from this tv as you can. It was cheap and built to stay that way.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi FastEd,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Having full control of settings.
on April 19, 2025
Posted by: dennyg
from New York
Bought it last September, satisfied. My current model was replaced due to factory damage to the other one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Problems with sound
on April 19, 2025
Posted by: Tass
Received as a gift in December. In four months, I’ve had 3 problems with the volume. Sometimes it goes off completely. Sometimes it makes a horrible, loud buzzing sound. So far it is easy to fix by unplugging and replugging the TV but I wouldn’t recommend it.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Tass,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
I’m so happy with my TV.
on April 19, 2025
Posted by: Namie
from Vero Beach Florida
I wish I was able to get the 98 inch one I ordered
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not Trilled
on April 19, 2025
Posted by: Punk
The remote is difficult to use and it is a struggle to
Move around the screen. I owned a. 2017 model that was easier to use.punk
Move around the screen. I owned a. 2017 model that was easier to use.punk
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Punk,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Brightness
on April 19, 2025
Posted by: Brian
from NH
TV is not bright enough. The remote control didn’t come with voice control.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Brian,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US