Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Too dark picture
on April 19, 2025
Posted by: Terribly disappointed
from Peterborough NH
It’s too dark for most movies. I’ve tried everything to brighten the picture and it doesn’t work. I would not buy it again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Terribly disappointed,
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Settings > All Settings> Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > All Settings> Picture > Picture Mode for the below choices:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. If the image is too dim, try adjusting Picture Mode, Contrast, Brightness, or Sharpness settings.
Go to Home > Settings > All Settings> Picture > Expert Settings > Brightness.
You can also try different Picture Modes to see which best fits your needs. Go to Home > Settings > All Settings> Picture > Picture Mode for the below choices:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
I hope you can use these adjustment recommendations to set the image to your liking. If you’d like further help with settings, features, or functions, please reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 19, 2025
Posted by: Judson
I bought the tv in September of 2024 it works great. Clear picture. Great options
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase and full of features!
on April 19, 2025
Posted by: BryanEdman
from Dayton, OH
I am very happy with this tv purchase! The quality of the video is amazing and the colors are phenomenal. The sound quality is very good as well. It is easy to navigate and control. It also works very well with my Xbox for gaming and has no lag. The only issue I have had with it is trying to connect to my Samsung refrigerator, but I am pretty sure that is an issue with the fridge and not the television. This television is phenomenal and my goal is to eventually replace every tv in my home with Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
tv
on April 19, 2025
Posted by: Littlenugget
from West Branch, Mi
I purchased my tv about a year ago and I am very happy with it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Purchase over and over again!
on April 19, 2025
Posted by: Justme
We love, love, love our Samsung TV (s)!!! We now have 3 of them! We recommend them to anyone we talk to.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on April 19, 2025
Posted by: pbrazellp3
from Kemp,Tx
So for I love it.It certainly loads my apps faster than my Roku TV.Excellen picture and sound. I would certainly purchase another Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy setup.
on April 19, 2025
Posted by: Movie buff
We love the TV. Bought it 2 months ago. Great picture. Very easy to setup. Replacement for an Roku that started to have issues after only 3 years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 19, 2025
Posted by: Preacher man
It is the best TV I have ever Owned, with excellent picture colors
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US