Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
This TV has been great so far!
on August 18, 2024
Posted by: HallaM
[This review was collected as part of a promotion.] The U.I is very sleek and easy to navigate. The picture is great and so is the sound. Having just gotten it last night, I obviously can't tell a whole lot about it. But so far, it's very good. Much better than my other tv. I'm very excited to play my PS5 on it. I'm still moving in, so please excuse the bare bones picture.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I'm a believer
on February 25, 2025
Posted by: NANA T
I am not into name brands, quality or size but the family said try this one. It had features that I did not know how to do but this tv makes me wants to learn more. Picture is wonderful and sound awesome. I see the zits. i might buy something else.
Written by a customer while visiting Samsung US
Customer Rating
5
Very Nice
on November 22, 2025
Posted by: SASutton
I love everything about it; the size, the vivid colors and display…perfection. This TV was a gift. Lucky me!
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on July 7, 2024
Posted by: Missl86
[This review was collected as part of a promotion.] Love this tv. Picture is amazing. Best television I've ever had.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best money ever spent
on July 18, 2024
Posted by: TattedBrat
[This review was collected as part of a promotion.] Amazing quality! I highly recommend best money I've ever spent on a TV. I was very impressed!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cheap quality
on February 26, 2025
Posted by: S lima
from San Jo,ca
I bought because other tv went out after 7 years. This new tv started having green line in 3monts. T&en a week later it completely died
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 26, 2025
Hi S lima,
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on April 13, 2025
Posted by: Electronic
Bought this tv about a year ago. I should of stayed with the fire tv. Have had nothing but problems with wifi connection and now my remote broke and every replacement I get does not work correctly
Response from Samsung USBy Samsung Advisor, April 14, 2025
Hi Electronic,
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
For assistance with pairing a new remote or with your wi-fi connection, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the Samsung DU7200 TV. I'm sorry to hear you are experiencing issues with your Wi-Fi disconnecting from the TV.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
For assistance with pairing a new remote or with your wi-fi connection, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Too much clutter. Very disappointing
on June 25, 2025
Posted by: CPL1234
I’ve purchased over a dozen Samsung smart tvs for multiple properties over the last few years. Unfortunately the rise of Samsung “content” has made navigation much more difficult and ease of use, well, not easy.
They are valuing paid advertising over their owners. The tv buyer has become just another “captured user” forced to endure whatever junk they are pushing.
They are valuing paid advertising over their owners. The tv buyer has become just another “captured user” forced to endure whatever junk they are pushing.
Disappointing.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, June 27, 2025
CPL1234,
Thank you for sharing your thoughts on Samsung's DU7200F. If there's anything we can do to improve your experience, please don't hesitate to reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your thoughts on Samsung's DU7200F. If there's anything we can do to improve your experience, please don't hesitate to reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US