Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Don’t buy
on April 18, 2025
Posted by: JeffB
Tv had a led strip out in the middle of the screen fresh out of the box . Never in my life have I had a tv suck as bad as this one .
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi JeffB,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Very good tv but could have been better
on April 18, 2025
Posted by: Bode
from HI
We have mixed feelings about our new tv. It has a very nice picture like all tv's do, but it doesn't have output ports anymore making connecting tv ears and headsets difficult for people with hearing needs. I don't want to use bluetooth because it locks all the volume controls together. There's a "multi device" setting that allows separating bluetooth devices to fix volume control issues, but when you turn off the tv, then that setting gets turned off as normal operating procedure and the controls have to be reset every time you restart the tv.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Bode,
Thank you for your feedback. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
It also offers a coax input for your antenna to access local channels.
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback. Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
It also offers a coax input for your antenna to access local channels.
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on April 18, 2025
Posted by: BIG J
from Georgia
I have had my tv for 4 months and I love it from the day I purchased my 75”. The best decision I ever made!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture Quality
on April 18, 2025
Posted by: JohnAllen
The picture quality is outstanding - Love it. - Definitely would recommend it.
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp picture!
on April 18, 2025
Posted by: Samsung 65 inch
My old flatscreen TV went out, my new Samsung 65, is great. The crisp picture quality!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Ehhh
on April 18, 2025
Posted by: Stevie909
from Ontario ca,
Bought this a month ago. To upgrade . It’s really no big difference.. operating is slow it’s not that fast . Kinda gets annoying so I just shut it off
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Stevie909,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT TV!
on April 18, 2025
Posted by: KENNYG
My new Samsung tv is a big upgrade over my last one. More features, better picture and sound and improved on demand features. A great improvement over my old 40" Samsung tv.
Written by a customer while visiting Samsung US
Customer Rating
3
Nope!!
on April 18, 2025
Posted by: Angel
from SD
We found that the Samsung TV was much too difficult to navigate on. Give me my TCL Roku TV any day!!
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Angel,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US