Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great picture
on April 18, 2025
Posted by: Redz
I love the tv for the price it’s unbeatable.picture is clear and the thing was so easy to setup
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal Clear Picture
on April 18, 2025
Posted by: Gov13
I bough this in November and couldn’t be happier. Crystal clear picture.
Written by a customer while visiting Samsung US
Customer Rating
5
Large and low charge
on April 18, 2025
Posted by: Plumbpro84
from CONFIDENTIAL INTELLIGENCE
This television has and exceptional quality Along with its value. Couldn’t ask for nothing more desirable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It’s Ok.
on April 18, 2025
Posted by: EVBASH
Happy with quality of the TV. HOWEVER, My old Samsung remote gave me the ability to set a timer to turn off the TV. this new remote does not have that capability. Bummer.
Written by a customer while visiting Samsung US
Customer Rating
4
Good tv with room for improvement
on April 18, 2025
Posted by: My24
Received as a Xmas gift. Good quality picture. Wish that it had voice control. The remote is difficult to change channels with
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t do it. Picture is awful
on April 18, 2025
Posted by: HenryThe8th
I am extremely disappointed in how poor the picture quality is. The settings don’t help, I’m a professional editor, I’ve tried it all. The picture never stays the same and the AI blending is atrocious. The digital bits appear in everything and the 4K can hardly be called that. The only thing I’ve seen close to what was expected is running everything through the ARC via the PlayStation 5. Still, the jitters (adjusts don’t fix), the terrible display through source media, it’s just not good at all. This is the first Samsung TV I’ve bought for myself, I’ve considered trying the 120 mhz version but I just doubt that’s gonna be what it’s supposed to either, so I’ve already scheduled a return for the refund not 3 days after purchasing. I’ve decided this is the last Samsung I’ll ever purchase (and return). To be made in 2024 and the result be this poor is careless. Don’t do it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 22, 2025
Hi HenryThe8th,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
6) For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Very difficult to use
on April 18, 2025
Posted by: Kimmy
from Phoenix
We ended up returning it, it was very difficult to navigate and if often would disconnect from the Internet.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Kimmy,
I'm sorry to hear of the issues that resulted in a return.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
I'm sorry to hear of the issues that resulted in a return.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Intuitive design
on April 18, 2025
Posted by: Rm9400
Picture is great.. with sound bar, sound is great too.
Written by a customer while visiting Samsung US