Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Picture perfect.
on April 18, 2025
Posted by: Jb222
Great picture , easy to use. Setup quick and easy, lots of features.
Written by a customer while visiting Samsung US
Customer Rating
3
Mediocre TV
on April 18, 2025
Posted by: TVhead
from Berkeley CA
I bought this over a year ago and far too many functions no longer work properly
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi TVhead,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the money
on April 18, 2025
Posted by: Jess
from Alabama
Just ok. Kinda awkward to figure out at first, as far as moving apps and downloading, stuff like that. The sensor is terrible!!!! If you are not pointing the remote directly at the little sensor, it does not work! And no way to add an extender. So you are just stuck with it. It also changes to symphony mode outnof the blue sometimes. It creates a bad echo st certain noise levels. So you have to go in and manually turn it off during what ever you are watching. Also, doesn’t work will all sound bars. So make sure you check before buying one. But picture is good and clear.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Jess,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on April 18, 2025
Posted by: Goose
Love it, great TV I would buy another one tomorrow.
Written by a customer while visiting Samsung US
Customer Rating
5
Terrible remote
on April 18, 2025
Posted by: Tom68
from Alabama
Great tv I like the old remote much better then this new thin one also no where to press for microphone
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
God overall TV
on April 18, 2025
Posted by: Rudy
Awesome tv, the larger size makes it seem as a theater screen at home. The sound coming from the rear bottom seems better placed than other TVs that project sound straight down. Navigating to add new apps is a bit tricky, but not too bad.
Written by a customer while visiting Samsung US
Customer Rating
3
Remote issues
on April 18, 2025
Posted by: Mike
My remote is difficult to use when I go into Samsung channels
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Mike,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Nice tv .bad remote
on April 18, 2025
Posted by: Johnny Hardcock
Nice tv..but I don't like the remote it's probably the worst remote I've ever used on a tv ..not very responsive at all..and overly simple and cheap feeling, doesn't light up either
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Johnny Hardcock,
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US