Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
decent for the price but better ones are out there
on April 21, 2025
Posted by: lcluap2001
from Dallas Texas
Nice large 75 inch TV. The picture is not very good! There is pixelating really bad, especially in the corners when it's dark. If i had to do it over i would bought a different one!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi lcluap2001,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on April 25, 2025
Posted by: Sumsang tv
from Myrtle Beach sc
Poorly built to much back light any other tv better
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 28, 2025
Hi Sumsang tv,
In order to better understand and assist with this, we recommend reaching out to Samsung Support at 1-800-SAMSUNG. Our team is available daily from 8AM to 12AM EST. You can also contact us via live chat at https://www.samsung.com/us/support/contact/
~ Samsung Advisor
In order to better understand and assist with this, we recommend reaching out to Samsung Support at 1-800-SAMSUNG. Our team is available daily from 8AM to 12AM EST. You can also contact us via live chat at https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This product have great feature clarity & sound
on April 29, 2025
Posted by: Aryanbeast
[This review was collected as part of a promotion.] Having amazing unique experience while watching movie and playing games on this TV while using movie and game feature and quality sound that you will filling like you watching movie in theaters not in a apartment 😀 I definitely recommend this TV for apartment and single family home members
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice outdoor TV
on April 29, 2025
Posted by: Silver Supra
from Georgetown, KY
Bought this for the patio. Bright colors and a very nice picture. Great for the patio !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TV problem
on April 29, 2025
Posted by: Shore girl
from Phoenixville PA
This TV turns on by itself all the time. The volume is so loud ! I don’t know how to stop it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 30, 2025
Hi Shore girl,
Thank you for purchasing the Samsung DU7200 TV.
If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
I’m also sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
TV Turns Itself ON.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Thank you for purchasing the Samsung DU7200 TV.
If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
I’m also sorry to hear you’re experiencing a power cycling issue where your TV turns on and off repeatedly.
Please try a few troubleshooting steps that may help solve the issue:
1) Check the power cable for damage and proper connection.
2) If the cable is bent, broken, kinked, pinched, pressed excessively (possibly by a heavy object on top of it), or damaged, this is likely the cause of the issue. Replace the cable.
3) Unplug the TV from the wall outlet for 30 seconds, then plug it back in.
4) If the power cycling allows enough time between powering on and off, try updating the TV to the latest firmware. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
If the issue persists after these steps, then the TV will likely need service. Please contact us so that we can better investigate your issue and assist you with a solution or replacement.
TV Turns Itself ON.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Lack of connections.
on May 1, 2025
Posted by: NOT happy
The TV does not have all the connections my old TV does, so I can't use my VHS with it, among other things. If I had known this, I would NOT have bought it. All of these internet connections it offers are useless to me.
Response from Samsung USBy Samsung Advisor, May 2, 2025
Hi NOT happy,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to RCA Converter, which is available at most electronic stores.
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to RCA Converter, which is available at most electronic stores.
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
the ultimate entertainment package
on May 5, 2025
Posted by: mover
movie thearre watching deep color ,sharp images, excellent sound, at times you are enveloped into the large screen
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV, nothing special. Very solid
on May 6, 2025
Posted by: JohnsTVs
from Austin TX
Overall tv looks nice. Have to turn off the enhanced smooth motion refresh rate gimmick for sure. Remote could use some work. Wish there was an input/device button.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US