Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
None.TCL brand is better...for your money.
on April 20, 2025
Posted by: Israel
I bouthis tv on 11/2024, on 03/25 TV was done, screen was dark on a weekend, I couldn't watch my games....so sad. Called Samsung support and they would send a tech to troubleshoot the TV a week after., I couldn't wait...total failure/disaster. Broken TV still sitting the garage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Israel,
Thank you for your patience while waiting for a service appointment. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Thank you for your patience while waiting for a service appointment. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Crap
on April 20, 2025
Posted by: Nick
from Nj
Picture is fine. Remote is crap, reported to help, sent new remote, still crap. Won't stay on channel, won't program. C ant afford to return. CRAP.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Nick,
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Display, Great Features All of the Above!
on April 21, 2025
Posted by: Wilson972IN
from Jacksonville Florida
I purchased the TV as part of my graduation from high school and I love it, paired it with a Samsung soundboard too and its by far the best purchase I've made! Fast operability, voice control, find my phone, 4K quality, this display can do so many things It's awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on April 21, 2025
Posted by: Robert
I bought this TV in February 2025 and it doesn’t work anymore. Haven’t heard back after a phone call documenting everything. Still waiting to hear from a repair man
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Robert,
I'm sorry to hear about the issues you are experiencing with your DU7200 TV. To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry to hear about the issues you are experiencing with your DU7200 TV. To best assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
decent for the price but better ones are out there
on April 21, 2025
Posted by: lcluap2001
from Dallas Texas
Nice large 75 inch TV. The picture is not very good! There is pixelating really bad, especially in the corners when it's dark. If i had to do it over i would bought a different one!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi lcluap2001,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on April 25, 2025
Posted by: Sumsang tv
from Myrtle Beach sc
Poorly built to much back light any other tv better
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 28, 2025
Hi Sumsang tv,
In order to better understand and assist with this, we recommend reaching out to Samsung Support at 1-800-SAMSUNG. Our team is available daily from 8AM to 12AM EST. You can also contact us via live chat at https://www.samsung.com/us/support/contact/
~ Samsung Advisor
In order to better understand and assist with this, we recommend reaching out to Samsung Support at 1-800-SAMSUNG. Our team is available daily from 8AM to 12AM EST. You can also contact us via live chat at https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This product have great feature clarity & sound
on April 29, 2025
Posted by: Aryanbeast
[This review was collected as part of a promotion.] Having amazing unique experience while watching movie and playing games on this TV while using movie and game feature and quality sound that you will filling like you watching movie in theaters not in a apartment 😀 I definitely recommend this TV for apartment and single family home members
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice outdoor TV
on April 29, 2025
Posted by: Silver Supra
from Georgetown, KY
Bought this for the patio. Bright colors and a very nice picture. Great for the patio !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US