Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Worst tv ever
on April 18, 2025
Posted by: Jhank
from Rydal, ga
I bought a 85” Samsung tv and it is worst purchase. The color is horrible and the sounds was so bad we had to purchase a sound bar to hear it. We filled out a complaint the Reps came out and said nothing they can do. I will never buy another Samsung again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Jhank,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding features
on April 18, 2025
Posted by: Papabear
Very happy with my television .Great picture and sound .
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy!
on April 18, 2025
Posted by: NanaX5
Bought to replace a tv that died. Larger dimension. Easy to set up. Easy to use. Clarity is terrific.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on April 18, 2025
Posted by: Tiberias03
Good picture quality and a good price glad I bought this tv
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful everything! Best TV I have ever seen!
on April 18, 2025
Posted by: 2 Cats 4 Me
from Lubbock, Thanking God I’m a Texan!
I am so glad I got this TV……
All the features I wanted, beautiful picture, lots of features, and with my sound bar, the sound is awesome.
Have to be careful to not “blow my neighbors peace & quiet” (I live in an apartment )
Very happy with the 75” screen and all the entertainment choices I have discovered this Samsung TV offers.
All the features I wanted, beautiful picture, lots of features, and with my sound bar, the sound is awesome.
Have to be careful to not “blow my neighbors peace & quiet” (I live in an apartment )
Very happy with the 75” screen and all the entertainment choices I have discovered this Samsung TV offers.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Crystal TV
on April 18, 2025
Posted by: calwain
from Raleigh, NC
TV has great picture and was fairly easy to install.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's just ok
on April 18, 2025
Posted by: Ransom
So far this TV is OK it sometimes comes on with no sound and has to be powered off and back on. It also needs at least two usb ports.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Ranson,
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding product
on April 18, 2025
Posted by: Bill
Saw this tv and knew I had to have it. Perfect quality and excellent performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US