Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Very good TV
on March 9, 2025
Posted by: Bwells
from Ohio
I have had this tv for over a month now and it is a great tv. The picture is very good. The features are great and the sound is very good. The only problem I have found is that it randomly switches to the satellite system when I am trying to watch something else. Other than that it is a great tv.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good set inferior remote
on March 9, 2025
Posted by: glen
Bought this 85" to replace our 6 year old 75" that quit holding programming. couldn't pass buying Price was 1\3 of the old set, Took awhile to adjust the picture to our liking, love it now. The only bad thing is the remote you have aim right at the sensor, the small size hard to control , swapping to the old remote now can point anywhere close to the screen. Would gave 5 stars except for the remote
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on March 9, 2025
Posted by: Ramon
One of the best tv I ever have. Easy to use, very friendly.
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 9, 2025
Posted by: Frustrated
We own two Samsung tv's and we bought another a month ago. My wife and I both are having problems using the remote. There was no paper work or instructions on how to use it. So the tv does things we don't understand. It changes channels on its own. And many other things. I can't under stand why there is no paper work on how to use the remote. Very disappointed
Response from Samsung USBy Samsung Advisor, March 10, 2025
Hi Frustrated,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
need more useful remote
on March 9, 2025
Posted by: poppap
is a lighted voice remote available for my 65" Class Crystal UHD DU7200
Written by a customer while visiting Samsung US
Customer Rating
3
Not pleased with the replacement.
on March 10, 2025
Posted by: Don elko
This is a replacement tv, had problems with the other tv. I’m not a fan of the replacement.
Response from Samsung USBy Samsung Advisor, March 10, 2025
Hi Don elko,
I'm very sorry that you are not satisfied with your new DU7200 TV. Please know we are available and happy to assist you with any troubleshooting or Settings adjustments. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry that you are not satisfied with your new DU7200 TV. Please know we are available and happy to assist you with any troubleshooting or Settings adjustments. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Pictures are like shadows
on March 11, 2025
Posted by: Loveicon
I bought this last year and I have never enjoyed it, when I set it up it always says contact the manufacturer
Response from Samsung USBy Samsung Advisor, March 11, 2025
Hi Loveicon,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the shadows you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the shadows still appear after replacing the cable, troubleshoot the external device.
- If shadows appear during the Picture Test, proceed to the next step.
If shadows appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~Samsung Advisor
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the shadows you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If the shadows still appear after replacing the cable, troubleshoot the external device.
- If shadows appear during the Picture Test, proceed to the next step.
If shadows appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Needs work
on March 11, 2025
Posted by: Smitty
Bought this TV a month ago, the remote is trash, I’ve been using the smart app. The tv will randomly pause whatever I’m watching and it’s quite frustrating.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, March 12, 2025
Hi Smitty,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
For optimal performance, we recommend that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
For optimal performance, we recommend that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US