Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
??????????????????
on March 6, 2025
Posted by: In the dark
I really don't like the remote. You can't even use the remote until you study the pamphlet. Why Samsung thought to completely rearrange the remote and make it difficult is a mystery to me. No numbers on it, and a whole lot of buttons no one has any idea what for. The color isn't what I thought it would be at all. If I'd known this I wouldn't have bought this tv. My Samsung 27 inch has better color than this.
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi In the dark,
We appreciate your feedback on the DU7200 TV picture quality and remote control.
Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the DU7200 TV picture quality and remote control.
Below are a few settings that I recommend adjusting:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Just trying to get use to it
on March 6, 2025
Posted by: w2w1
I just purchased a new 65 inch tv and it still is very Dark
Written by a customer while visiting Samsung US
Customer Rating
2
Not good
on March 6, 2025
Posted by: Luckylilly
Don’t like the excessive loud noise when turned on or off or changing the volume. Too complex for a senior citizen
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Luckylilly,
I'm sorry you are having issues with your TV. If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
Function.
If this is not what you are having issues with, please know we are available and happy to help you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry you are having issues with your TV. If your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
Function.
If this is not what you are having issues with, please know we are available and happy to help you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Middle of the road
on March 6, 2025
Posted by: Russ
Too complicated and Not intuitive for the average user
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Russ,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture
on March 6, 2025
Posted by: Marsh2Gator
from Ishpeming, MI
We did comparison shopping, and looked at different brands on the wall and liked the color and brightness of the screen of thr Samsung better than all the rest. They came highly recommended. Would have gotten a more expensive version but lack of funds made it the best choice for our budget. We are very pleased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv I have ever purchased
on March 6, 2025
Posted by: Samsung guru74
from WALTERBORO sc
Listen here everyone this is by far the best tv I have ever purchased. By far. The screen is beautiful and the sound bar that came with it is unreal. Thank you Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
65" Samsung tv
on March 6, 2025
Posted by: GMAR
It's big and works great. Just what these 65 year old eyes needs.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
A Nightmare in Some Ways
on March 6, 2025
Posted by: beth
We bought this last July. It replaced an older Samsung which would no longer support Netflix. It took three months to set up researching what acronyms meant understanding instructions on the TV. The remote was very small with very light print and pretty esoteric design. The little remote disappeared in February and after two months we bought a new “universal” (not quite) remote at. est. us. We also had to get a new Spectrum remote because Spectrum stopped showing up on the TV menu screen. Without the little remote we have no button to select home so we have to turn the TV off and back on to get there. The picture is very clear and the sound is okay but has to be frequently adjusted. ONCE, I found a menu item that let me adjust the sound and I’ve never been able to find it again when searching settings. The home screen is just too full of icons we will never use…not interested in. Recently we lost Netflix from the screen selection. I read online that I could alternatively select the internet and summon Netflix from there. I spent a long time doing that and ultimately it didn’t work; got a message that said, “TV doesn’t support the browser. When I went back to the home screen, Netflix all of a sudden appeared… what the heck? Before we bought the TV we only watched basic cable and Netflix and that is all we really want to do. We would not have bought a new TV if we could have continued getting Netflix on it. In a lot of ways this TV is a nightmare. I managed to get the Samsung Account set up but can’t really see a use for it. I tried to use it two weeks ago but got lost in the jargon. We’re 75 and 76, college educated, my husband was a senior electronics engineer whi is now showing signs of dementia. You need to produce a TV that is simple for people like us or program in a senior mode that we can understand and simply only see Spectrum Cable tv and Netflix.
Response from Samsung USBy Samsung Advisor, March 10, 2025
Hi Beth,
Thank you for your feedback and for letting us know about the difficulties you have had learning the interface of the DU7200 TV. I have a few tips that may help.
First, on your Spectrum remote, you should be able to press the Home or Menu button and it will take you to Samsung Smart Hub. I recommend reaching out to Spectrum if you continue to have issues. You can also utilize this guide we have created: https://www.samsung.com/us/support/answer/ANS00089902/
For ease of use, I also recommend turning on the Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback and for letting us know about the difficulties you have had learning the interface of the DU7200 TV. I have a few tips that may help.
First, on your Spectrum remote, you should be able to press the Home or Menu button and it will take you to Samsung Smart Hub. I recommend reaching out to Spectrum if you continue to have issues. You can also utilize this guide we have created: https://www.samsung.com/us/support/answer/ANS00089902/
For ease of use, I also recommend turning on the Last App feature to automatically start the last app you used once the TV is turned on. To enable this feature, follow the steps below:
1) Navigate to Settings > All Settings> General > Smart Features > Autorun Smart Hub
2) Enable the Autorun Smart Hub feature
3) Navigate to Settings > General > Smart Features > Autorun Last App
4) Enable the Autorun Last App feature
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US