Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Great features!
on March 5, 2025
Posted by: Amandaluv2shop
from Brooklyn,Ny
Bought this a few months ago and I am absolutely happy and content with my purchase. It's got so many fun features and so many options for hours of entertainment. Picture quality and sound is good. Can't really complain about anything because the price was awesome.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The remote is easy to use on different application
on March 5, 2025
Posted by: Erickey
I have a 43" a 65" and a 85" it's one of the best tv's out. Love it.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on March 5, 2025
Posted by: Sandy
We have only had the tv for a few weeks so I can’t speak for how long it will last . That being said , the picture and sound on the tv is absolutely amazing . It was easy to set up and the price was great . Definitely would recommend it .
Written by a customer while visiting Samsung US
Customer Rating
5
Everything about them is good
on March 5, 2025
Posted by: 2FAST4U
from Lakewood California
I've been a samsung guy for ever all my television in my house are samsung even my outdoor television is samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Audio problems
on March 5, 2025
Posted by: Bukmyster
We have enjoyed the video portion of our 65 inch Crystal television for about four months now. The images are sharp and clear and the colors vivid to the eye.
The audio leaves much to be desired. It tends to fade out then come back, and then may go silent until we restart the set. Then there is that nauseating little female voice the reads off screen instructions which cannot be silenced. These issues make me regret donating my previous television to a thrift shop.
The audio leaves much to be desired. It tends to fade out then come back, and then may go silent until we restart the set. Then there is that nauseating little female voice the reads off screen instructions which cannot be silenced. These issues make me regret donating my previous television to a thrift shop.
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Bukmyster,
It's great to hear you have enjoyed your DU7200 TV's 4K picture. I have a few troubleshooting steps to resolve the audio issues you described.
First, if your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
Next, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
It's great to hear you have enjoyed your DU7200 TV's 4K picture. I have a few troubleshooting steps to resolve the audio issues you described.
First, if your TV is announcing everything you do, then Voice Guide is turned on. Voice Guide is an accessibility function to assist users who are visually impaired. It is possible that you have turned it on by accident by holding down the volume button on your TV remote.
To turn off Voice Guide, navigate to Home > Settings > All Settings> General > Accessibility > Voice Guide Settings > Voice Guide.
Next, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on March 5, 2025
Posted by: Rdtc
Great tv for the price, just no optical for my older sound bar. Very happy with this unit
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Happy and Satifiied
on March 6, 2025
Posted by: KLJ03011968G
from Elyria, OH
Very nice, bright and vivid picture. A lot of great features.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy to Have purchased
on March 6, 2025
Posted by: Mhel
from Guam
I purchased this last week… I’m so glad I did. Picture quality is awesome… Easy to connect and No problemas at all… 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ I will rate l
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US