Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,764 Reviews)
Rating breakdown 2,764 reviews
5 Stars
1,723
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,009 out of
1,285)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great picture quality!
on March 5, 2025
Posted by: Patrick
Clear, wonderful picture! This is our second Samsung big-screen TV.
Written by a customer while visiting Samsung US
Customer Rating
4
New
on March 5, 2025
Posted by: Lnda
from Ferrelview, Missouri
So far I like it. Not a fan of remote. Hard to understand
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv except the sound
on March 5, 2025
Posted by: LEOJ
I like the TV in general. The picture is excellent. The set up was very easy. This is the third Samsung TV I have purchased, and the one thing that I am not liking about this particular one is the fact that the volume has to be turned up to 30 or so in order for me to be comfortable with the sound. My other two Samsung TVs are not that way. The volume on those two TVs is comfortable at 15 or so. I’ve tried the troubleshooting Ideas that I have found and it doesn’t seem to help.
I would recommend this to a friend!
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
terrible remote
on March 5, 2025
Posted by: bilneif
Good picture but remote is terrible. Have to go thru lots of menus to get where you want to go - very user unfriendly. Fortunately, I saved the remote from my old set and I use that - just push button to go where you want - avoid menus.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi bilneif,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Had to return
on March 5, 2025
Posted by: Red2
The Samsung 55" Class Crystal UHD DU7200 television was returned a couple days after it was bought. All the ports (HDMI, eARC, cable, external antenna) did not work, therefore it was useless.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Red2,
Thank you for sharing your experience with us. Your patience in having to deal with the hassle of an exchange is appreciated.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Thank you for sharing your experience with us. Your patience in having to deal with the hassle of an exchange is appreciated.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on March 5, 2025
Posted by: Cindy
I Purchased this TV a couple of weeks ago and I love it. The picture is crisp and clear. I would recommend this TV to anyone. The remote is a little challenging, but it didn’t take me time at all and I was running it like a pro.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on March 5, 2025
Posted by: Chris
from Connecticut
We love this TV fits perfect in our living room. I really have no complaints about it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear picture.
on March 5, 2025
Posted by: Jchyenne
from Lebanon, Oregon
Nice crisp picture, love that! Was a pain to have to set up a Samsung account in order to use it. When I’m streaming news from my phone or iPad that sound mutes itself and you have to back out of it and go back in to hear it. Don’t know if it’s the tv or internet, but didn’t have this issue with the last tv. Overall, we love the picture quality.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US