Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great picture Quality
on March 27, 2025
Posted by: Life like projection
We have had the crystal UHF for a few weeks and the picture Quality, it’s very clear in life like very happy with our purchase
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect TV!
on March 29, 2025
Posted by: haleytxn
Love it! It’s perfect for gaming, movies, and tv watching. I watch a lot of animated things (kids!) and it does so well with the vibrant colors.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on March 30, 2025
Posted by: hardware899man
This is my second Samsung TV. I really love it! I recomend Samsung too everyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 85 inch
on March 30, 2025
Posted by: Bobby
from Dundalk, Maryland
I bought about a month ago and I love it / I won’t ever need to buy another tv again/ it’s so awesome
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Putting back the voice search on the 📺
on April 11, 2025
Posted by: Needed voice search
from Washington DC
Who idea was it to remove voice search from the remote and tv put it back no one wants to have to use a separate app just to the tv😡😠
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 14, 2025
Hi there,
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Built-in Voice search begins with our DU8000 TV Series and above.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Built-in Voice search begins with our DU8000 TV Series and above.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
No Optical Port
on April 13, 2025
Posted by: Nemesis55
from Kansas City
Does not have optical port like previous years 7 series tv's, now you have to buy an 8 series to get that feature smh. you have to buy a HDMI optic cord adapter if you have a 7200 series to hook up certain soundbars. The new remote control is cheap and terrible. Im very disappointed purchasing this TV, I wish I still had my old samsung tv these new Tv's get a thumbs down
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
4
Response from Samsung USBy Samsung Advisor, April 14, 2025
Hi Nemesis55,
Thank you for your feedback on the DU7200 TV! Your opinion is important to us and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV! Your opinion is important to us and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on April 18, 2025
Posted by: Lhfp
from WPB
Amazing picture but the remote is somewhat flimsy. The buttons are also black so you need light to see them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung TVs are awful remotes are beyond awful
on April 18, 2025
Posted by: Cjcraig
I actually disliked Samsung TV remote so much I end up giving the TV away. I went out and bought a Roku
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Cjcraig,
Thank you for sharing your thoughts on the Samsung DU7200 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Thank you for sharing your thoughts on the Samsung DU7200 TV. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US