Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great TV at a great price
on March 5, 2025
Posted by: Dave Wolfgang
Great TV at a great price range!!! Super clear and bright picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I've seen better
on March 5, 2025
Posted by: Big Richard
Works fine, just not bright enough. And yes I have it maxed out.
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PICTURE IS GREAT VERY EASY TO USE
on March 5, 2025
Posted by: JOE D
THE BEST TV I EVER BOUGHT. THE PICTURE IS CRYSTAL CLEAR. BEST BUY FOR 4K
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good TV but problems with cable channels and apps
on March 5, 2025
Posted by: AKL46
I cannot get my cable channels, for which I also pay, to stream on this TV. Customer assistance takes forever, does not understand the problem, refers me back to doing what I've already done and didn't work. Apps sometimes have problems loading.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi AKL46,
Thank you for your patience while working through connecting your Samsung TV to your cable channels.
Please try the following troubleshooting steps:
Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
Next, please test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
Please also ensure your TV and Cable Box are running the latest Firmware. For your TV, please go to Settings> Support> Software Update.
You may also need to reach out to your cable provider for more assistance.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your patience while working through connecting your Samsung TV to your cable channels.
Please try the following troubleshooting steps:
Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
Next, please test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
Please also ensure your TV and Cable Box are running the latest Firmware. For your TV, please go to Settings> Support> Software Update.
You may also need to reach out to your cable provider for more assistance.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
TV- remote is difficult
on March 5, 2025
Posted by: Gail
Only thing I don’t like is the volume button and the remote, overall, is difficult.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
picture
on March 5, 2025
Posted by: mike
i dont like you sign in
wiill not buy if ihave to sigh in
wiill not buy if ihave to sigh in
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Mike,
To better assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
To better assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV at a Great Price
on March 5, 2025
Posted by: Bill
from Norfolk, Virginia
Great TV at a great price. Great picture with no issues so far.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 5, 2025
Posted by: Stan man
I was happy I bought this tv. The picture quality is great!
Written by a customer while visiting Samsung US