Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Excellent TV
on March 5, 2025
Posted by: Patrick
from Copperas Cove, Texas
I upgraded from a 47" Samsung TV, and I liked it a lot, however it was starting to have some issues. This new 55" was a huge upgrade in picture quality, and the UI as well. My only gripe, and it is minor, is there was no longer an optic audio out going to my existing soundbar. So, I had to upgrade that as well to an e-Arc HDMI connection between the two which seems to be the new standard. All things considered, I am very happy with the new TV and Samsung Soundbar. The setup up was seamless and very easy, and I am blown away by the features, picture quality and sound quality.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smaller, slimmer remote - hard to understand.
on March 5, 2025
Posted by: Slim
from Michigan
I’m disappointed in the slim remote. I have 4 Samsung devices because I enjoy the many channels offered on Samsung TV. The remote change was not good for me.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding TV
on March 5, 2025
Posted by: Captfar
I have used this tv for about 3 months and it is outstanding and easy to use.
Written by a customer while visiting Samsung US
Customer Rating
5
In love with it
on March 5, 2025
Posted by: Vics
I am literally in love with this tv. I really like the user interface and the screen is stunning to enjoy content on.
I would wholeheartedly recommend.
I would wholeheartedly recommend.
Written by a customer while visiting Samsung US
Customer Rating
2
My Samsung 55" TV review
on March 5, 2025
Posted by: sudz
Nice TV but where can I find the option to download an app? Also, I do not like the remote. It is too thin and the volume button function does not work well. Incorporating volume up/down and mute is not user friendly.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Sudz,
Thank you for reaching out to us. To access apps, go to Home> Left Cursor Button> Search Icon> Type in App of choice.
Regarding your remote, please know we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. To access apps, go to Home> Left Cursor Button> Search Icon> Type in App of choice.
Regarding your remote, please know we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT PURCHASE
on March 5, 2025
Posted by: amac
Great TV. Picture is excellent and settings and smart TV features are easy to figure out.
Written by a customer while visiting Samsung US
Customer Rating
5
As an old school TV repair man I love the picture
on March 5, 2025
Posted by: TV Jim
Great picture easy setup my only issue is that the remote control needs to be light up
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung TV
on March 5, 2025
Posted by: Angie
from Port Saint Lucie, FL
It pauses during the live movies. Not sure why, but while I was watching the movie there was too many stops.
No, I would not recommend this to a friend.
Features
3
Performance
3
Value
3
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Angie,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If this is happening when watching cable TV or through an antenna, I recommend checking all connections and ensuring your external device is up to date with the latest Firmware.
If you believe this may be a Wi-Fi issue, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If this is happening when watching cable TV or through an antenna, I recommend checking all connections and ensuring your external device is up to date with the latest Firmware.
If you believe this may be a Wi-Fi issue, we suggest you try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
4. Try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US