Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Average TV
on March 5, 2025
Posted by: JB TV
I am disappointed that I can't download many apps
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, March 5, 2025
HI JB TV,
Please know that the Samsung DU7200 TV has a built-in app store with hundreds of apps available for download.
To access the app store, go to Home> Press the left cursor button> Scroll to the search icon> Type in the app you wish to download> Download app.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Please know that the Samsung DU7200 TV has a built-in app store with hundreds of apps available for download.
To access the app store, go to Home> Press the left cursor button> Scroll to the search icon> Type in the app you wish to download> Download app.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Not very user friendly, remote was just terrible.
on March 5, 2025
Posted by: Villagegal
Although this TV had great picture quality, it lacked in user friendly set up and the remote was Terrible !!! I tried to overlook these, but after several attempts of setting it up i gave up. Why couldn't a better remote have been provided?
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Villagegal,
I'm very sorry you experienced issues while setting up your new TV.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I'm very sorry you experienced issues while setting up your new TV.
We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on March 5, 2025
Posted by: Drummer40
I picked this set after having 2 other Samsung tvs that have help up for a few years now. The picture quality is one of the best in my opinion and the price is reasonable. I’m at the point where I don’t think I will by another brand. Thank you Samsung for this great product.
Written by a customer while visiting Samsung US
Customer Rating
5
Top tv
on March 5, 2025
Posted by: Difro
I think Samsung TVs are the best. I am extremely happy with the color and durability
Written by a customer while visiting Samsung US
Customer Rating
5
Looks good in my office
on March 5, 2025
Posted by: dingo
Nice tv. great picture and sound, just had it about 10 days
Written by a customer while visiting Samsung US
Customer Rating
5
New TVs 70-in 55-in and 43-in
on March 5, 2025
Posted by: None
Love the new TVs work great easy to use a lot of features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
looks great, great features easy to operate
on March 5, 2025
Posted by: my best buy store
from Texas
I love my new tv, works perfectly, looks great on my wall at a great price
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
excellent value
on March 5, 2025
Posted by: littleone
excellent picture and full sound easy to use great value very happy with the product
Written by a customer while visiting Samsung US