Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
1
Not happy
on February 23, 2025
Posted by: Spike
from Romulus Michigan
Had it for 2 months and have had nothing but trouble,the remote lags about 3 seconds every time I use it,and goes the wrong direction when I click side ways
6 weeks in I turned it on and the screen didn't work but the volume did,had to unplug it
Watching videos on Google it freezes and starts from the beginning over and over,not very happy
6 weeks in I turned it on and the screen didn't work but the volume did,had to unplug it
Watching videos on Google it freezes and starts from the beginning over and over,not very happy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Spike,
I'm sorry you are experiencing issues with your DU7200 TV. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry you are experiencing issues with your DU7200 TV. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung TV plus
on February 23, 2025
Posted by: Loyal customer
The picture is good but the problem is with the Samsung Plus TV when it goes on break and shows ads the volume goes ridiculously loud by itself and when the ad finishes and it goes back to what I was watching the volume goes very low why can't it just stay steady also sometimes there is lagging also sometimes with Samsung TV plus live it will not allow the video to load it just keeps on buffering and tell me that there's a problem
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Loyal customer,
Thank you for reaching out to us regarding the volume issues and buffering you are experiencing with your new TV. Please try adjusting the following Settings to improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us regarding the volume issues and buffering you are experiencing with your new TV. Please try adjusting the following Settings to improve your experience.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, the Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect picture.
on February 24, 2025
Posted by: DL review
Excellent device. Does everything anyone could
Want or need from a "tv"! Highly recommend.
Want or need from a "tv"! Highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on February 24, 2025
Posted by: Prs6
from Ga
Worst Samsung tv I have ever had . Nothing but problems , in the first month the whole board had to be replaced . The picture is sub par at best . Don’t buy this TV .
No, I would not recommend this to a friend.
Features
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Prs6,
We appreciate your patience in having to deal with the hassle of having your TV serviced but are glad to hear it is now working.
Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your patience in having to deal with the hassle of having your TV serviced but are glad to hear it is now working.
Please try adjusting the below image settings to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Nice picture
on February 24, 2025
Posted by: Dalillama
I purchased my TV about 6 months ago. Have been happy with it until it just recently developed a horizontal line across the entire screen. I am going to contact Samsung to see what they say. I will give this TV 3 stars based on the assumption that Samsung will be helpful in replacing or repairing this television
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Dalillama,
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the issues you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
We are glad that you reached out to us regarding the display issues you are seeing on your Samsung DU7200 TV. I have a few recommendations that may resolve the issues you are seeing on your screen.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, run a diagnostic test. Go to Home > Settings > Support > Device Care > Self Diagnosis > Picture Test. If there are no issues during the Picture Test, this means your TV is working fine. To identify and fix the issue, first, try replacing the cable of the external device that is showing lines.
- If lines still appear after replacing the cable, troubleshoot the external device.
- If lines appear during the Picture Test, proceed to the next step.
If lines appear during your test, the TV will need service. Please reach out to us so we can schedule a warranty appointment. 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good bang for the buck
on February 24, 2025
Posted by: Math you
from Cincinnati, Ohio
Good value for the money, but the picture could be a little bit better and easier to adjust. It looks good in 4K, but high definition, because of its size, lacks a little. But I guess that’s the give when you get a good Price on one of these. My only other beef is that since it didn’t have a swivel base, I bought one to mount it on, but the back of the TV is very flimsy plastic, and I didn’t want to damage a brand new TV so I was unable to put it on any type of mount, either rotating or wall mount.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome apps great picture quality trust me Best
on February 26, 2025
Posted by: Anonymous
from Waltham Massachusetts
This is my Best purchase in I don't know how long you get so much I was able to dump cables TV I'm saving a Fortune Thank you Samsung all my best electronics are Samsung now I just need a good deal for a new phone hint hint lol
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV!
on March 1, 2025
Posted by: Steven J
I'm very happy with the quality of the TV. It is still difficult to adjust from the ease of cable to the programming schedule and guide provided with the TV. But that's just me.
Written by a customer while visiting Samsung US