Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
I'm right there with 'em
on February 22, 2025
Posted by: SUZQ
from Chicago, IL
In renovating my basement to create more of a hangout space, this new TV was designated as the centerpiece for an entertainment center built by the contractor. You can zoom in on Al Pacino to get up close and personal. The clarity is outstanding and I haven't even peeled off the protective film yet! Looking forward to watching The Masters in a few weeks....I'll be as close to Augusta as possible while on my sofa!
Written by a customer while visiting Samsung US
Customer Rating
4
Missing feature
on February 22, 2025
Posted by: Mel Cash
from California
The Apps icon and Search choice is missing on my newly purchased 43" Samsung TV. Why?? ( My 55" inch Samsung has the Apps icon and Search choice )
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV!
on February 22, 2025
Posted by: MardiG
from Birmingham, AL
I bought my new TV in January '25 and I love it! The screen is on my wall above my fireplace. I bought the mount for putting it on the wall and a friend installed it for me. The picture is fantastic! Crystal clear, large screen, beautiful color and great sound make this a great TV!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Its Awesome
on February 22, 2025
Posted by: Osiris
from Suffolk, Virginia
love it clear picture no issues. i would suggest it to anyone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to navigate.
on February 23, 2025
Posted by: Mary
I'm addicted to Samsung TVs. The one I replaced was 6 years old & was slowly fading away & I'm thrilled to have a brand new one.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on February 23, 2025
Posted by: Lavonn
I love my beautiful TV. The picture is true to color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Rep service in acquiring new model could not have
on February 23, 2025
Posted by: None
from Irvington, NY
My previous flat screen television picture suddenly stopped working. New model was purchased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy
on February 23, 2025
Posted by: Spike
from Romulus Michigan
Had it for 2 months and have had nothing but trouble,the remote lags about 3 seconds every time I use it,and goes the wrong direction when I click side ways
6 weeks in I turned it on and the screen didn't work but the volume did,had to unplug it
Watching videos on Google it freezes and starts from the beginning over and over,not very happy
6 weeks in I turned it on and the screen didn't work but the volume did,had to unplug it
Watching videos on Google it freezes and starts from the beginning over and over,not very happy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Spike,
I'm sorry you are experiencing issues with your DU7200 TV. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry you are experiencing issues with your DU7200 TV. If your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. Please try these troubleshooting steps for your blank screen issue:
1. Press the Home button on the remote.
If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may be having power issues.
Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power).
2. Confirm that the TV is set to the same source as the external device.
For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1.
If the TV is set to the correct source, but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced.
After reconnecting the external device, please turn it off and back on.
3. Test the HDMI cable.
The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords.
To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says the cable is bad, replace the cable. Service is not required.
4. Test different external devices.
The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port.
If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it.
The TV will need service if the issue persists after these steps. Please contact us so that we can better investigate your issue and assist you with a solution or replacement. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US