Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Streaming Unsatisfactory
on February 21, 2025
Posted by: SylSyl
from Cleburne, Texas
I bought my TV about 3 months ago. I have problems with my apps opening and streaming. I am not satisfied with the project.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, February 21, 2025
Hi SylSyl,
We appreciate your feedback on your DU7200 TV, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on your DU7200 TV, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 21, 2025
Posted by: AMpolanco23
I buy it, like three months ago, and I am very happy.
Written by a customer while visiting Samsung US
Customer Rating
4
Terrible Sound
on February 21, 2025
Posted by: Bobk
Tv fine but the sound is terrible. Sounds like very cheap speakers. I own 5 samsung tvs. All others fine. They must be cutting back on the tv's speakers and are cheap
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on February 21, 2025
Posted by: Tribry
I brought my Samsung tv 3 months ago and it is amazing. The picture quality is great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Jam Up Purchase
on February 21, 2025
Posted by: Mimi
from South Carolina
Extremely satisfied with this Samsung TV. The picture quality is as good as being in the room or location with the actors. And paired with a sound bar the sound is amazing. Easy to set up and operate. Great purchase and addition for my home.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Features are cool.
on February 21, 2025
Posted by: Hennessey Jackson
from Marlton, NJ
I received my TV a bit after the holidays. The TV is Great but there’s an ISSUE. After I pulled it out of the box to put it up on our wall, we noticed that there was some Damage to the screen. There are 2 separate long scrapes that we noticed. So in some of these views on the TV those spots are clearly viewable. I thought that we could get past it but it’s clearly affecting our viewing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 24, 2025
I'm sorry to hear of your experience with the DU7200 TV. Please know Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and does not apply to damage incurred during shipment, delivery, and /or installation.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Picture, awesome/understand it, bad
on February 21, 2025
Posted by: Antie KJ
Love the picture. Love the options. I can’t figure out how to use the options. No instructions on how to use all the apps.
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on February 21, 2025
Posted by: Watcher
from Idaho
Great tv no problems , and their support of any questions is awesome
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US