Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
No voice remote
on February 20, 2025
Posted by: SKHUFF919
This TV would be okay except there is no voice option on the remote. My bad for not realizing that before ordering. There are also audio issues with the volume. I shoud have spent more and got more. Our previous Samsung TV worked for years without issue.
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi SKHUFF919,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Big upgrade up!
on February 20, 2025
Posted by: KPTVlover
Absolutely love my new 75 inch Samsung Crystal UHD!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on February 20, 2025
Posted by: Sher
i bought this tv for the price i paid it is a great tv. i highly recommend.
Written by a customer while visiting Samsung US
Customer Rating
2
Frustrated!
on February 20, 2025
Posted by: Monteray
from Delta,Ohio
I have two other Samsung smart tv's and was completely satisified.We decide to by a third larger one for our living room. After only several months We developed one dark thin vertical line in the center right hand side of the screen. Have checked all connections, cords, ect and no resolve.Very frustrating for a newer purchase and in our main viewing area. Hoping they reach out to us.
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Monteray,
I'm very sorry your TV has screen issues. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry your TV has screen issues. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Already messed up
on February 20, 2025
Posted by: Matt
from OH
Got tv as a door prize at company party. Less than 2 months of use and already has lighting issues at the bottom.
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Matt,
Please know we back this TV with a 1-year manufacturer's warranty. To schedule a warranty appointment, call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Please know we back this TV with a 1-year manufacturer's warranty. To schedule a warranty appointment, call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great value TV with a couple of minor drawbacks
on February 20, 2025
Posted by: LUVTORIDE
The TV has a great picture and was easy to set up and install. My only negatives about it are
- no optical audio output jack. I had to exchange the sound bar I was sold with the TV for one with a HDMI input.
- the remote is a bit sparse on direct button features/ controls. I can find all needed settings and controls but it takes a bit of navigating thru various menus to find.
- no optical audio output jack. I had to exchange the sound bar I was sold with the TV for one with a HDMI input.
- the remote is a bit sparse on direct button features/ controls. I can find all needed settings and controls but it takes a bit of navigating thru various menus to find.
The Samsung TV features and apps are fairly robust and adding additional ones available is plentiful.
I’m enjoying the TV and it is a great value for the price paid!
I’m enjoying the TV and it is a great value for the price paid!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value
on February 20, 2025
Posted by: CW21
Great TV at a great price with excellent features. Would recommend
Written by a customer while visiting Samsung US
Customer Rating
5
I enjoy both the quality of the color and sound.
on February 20, 2025
Posted by: Joanie
I have had my TV since November and I enjoy it very much. Wish I had done it sooner.
Written by a customer while visiting Samsung US