Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Not the best quality, but it is a cheap tv
on February 20, 2025
Posted by: James
from St Paul MN
THE SCREEN STARTING TO FAIL AFTER ABOUT OF MONTH. Somewhat of a disappointment
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi James,
Please give us a call so we can better support you. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Please give us a call so we can better support you. You can contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
So many new features
on February 20, 2025
Posted by: Madukes
from Scranton Pennsylvania
One of the best tv purchases I've made. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Quality
on February 20, 2025
Posted by: Bosncg
from Newport News VA
My wife bought this for me as a present a couple of months ago.
I love this TV because it is just the correct size and has excellent quality.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on February 20, 2025
Posted by: Yorkiegirl
from Godfrey, IL
I bought my TV about three weeks ago. The picture is beautiful. The colors are so vibrant. There are two things I think need to be improved. I think it needs a sturdier base. I'm afraid the TV will fall over with the slightest bump against the TV stand it sits on. I do not like the remote control at all! I wish there were numbers on to get the station you want instead of the button you scroll through the channels with. I wish I could get closed captions on the bottom of the screen that wouldn't affect the size of the picture on the screen. Maybe I just don't know how to do that. With the closed captions on, it looks like the picture is two thirds the size it's supposed to be, plus it's a bit distorted. I guess that's three things that bother me about the TV. (I really don't like that remote control.)
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great price!
on February 20, 2025
Posted by: FireTazz
Great TV for price! Remote could be bigger and include numbers!
Written by a customer while visiting Samsung US
Customer Rating
2
Color is off
on February 20, 2025
Posted by: Monica
from Los Angeles
I have to say the color on the Samsung is terribly off. It is not vivid and everyone appears yellow, green, orange or red. I have tried to adjust all the settings, have also gone back to factory settings and it’s not working. I sadly threw away the box so can’t return but massively disappointed. I work with imaging so it’s very noticeable to me and I wish I wasn’t stuck with this TV.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Monica,
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding the screen abnormalities you’re seeing on your DU7200 TV. Please run a Picture Test to determine if the problem is caused by the TV. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test.
If this occurs on all sources and the picture test, this may require service. For help with setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Poor performance overall
on February 20, 2025
Posted by: Harris family
from Finger lakes, NY
We replaced our slow Vizio with this and our Vizio still exceeds this TVs performance. It constantly needs to be restarted and the main screen is sloppy and sometimes hard to navigate. We would not recommend this product.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Harris family,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung tv
on February 20, 2025
Posted by: Bake
from Pennsylvania
Overall pleased with the tv but the only thing I don’t like is the setting for making the picture brighter is very limited and the picture most of the time is too dark! Also the voice could be better! That’s why the four star instead of five
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US