Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Very good tv
on February 5, 2025
Posted by: FSA1
Very clear picture has great clear sound as well!!
Written by a customer while visiting Samsung US
Customer Rating
5
#1
on February 6, 2025
Posted by: Glee
Best TV on the market ! Technology is top notch ! Ty
Written by a customer while visiting Samsung US
Customer Rating
4
65 7200
on February 6, 2025
Posted by: 4 samsungs
nice picture, great size, remote and factory programming hard to get used to, but just takes time. samsung tv channels excellent.
would like to know the difference between the B model and the D model . Both are the same price but sales folks say they are different. So let me know please Thanks
would like to know the difference between the B model and the D model . Both are the same price but sales folks say they are different. So let me know please Thanks
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good.
on February 6, 2025
Posted by: Kathi33
The picture on this TV is very good. The remote is difficult to manage.
I would recommend this to a friend!
Features
3
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love have all the apps on home page, makes it easy
on February 6, 2025
Posted by: Elisa
This is an additional tv I purchased. Liked my 55” so just went with the same Samsung brand for my 2nd.
Written by a customer while visiting Samsung US
Customer Rating
1
Look at the remote first!
on February 6, 2025
Posted by: Colder
from Twin Cities in Minnesota
The screen is great. The remote is useless. Caveat emptor.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Colder,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions or would like any support, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you have any questions or would like any support, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture
on February 6, 2025
Posted by: Rick
The tv is good. Your system to set it up initially sucks. Very complicated for old folks. Trying to change passwords is almost impossible.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Rick,
We appreciate your feedback on the setup of your TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the setup of your TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Remote not voice activated
on February 6, 2025
Posted by: Oldtreker
I returned this tv. The picture and sound were very good but we needed a voice activated remote like our other Samsung tv
I would recommend this to a friend!
Features
2
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi Oldtreker,
Thank you for choosing Samsung and for your feedback. Voice-Enabled remote and assistants begin with our DU8000 TV Series and above.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Thank you for choosing Samsung and for your feedback. Voice-Enabled remote and assistants begin with our DU8000 TV Series and above.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US