Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,763 Reviews)
Rating breakdown 2,763 reviews
5 Stars
1,722
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
I don’t know what I don’t know
on February 5, 2025
Posted by: SuzySandSome
Confused about everything no kind of instructions in box, plus not even a web site is listed anywhere inside or on the outside of the box in order to know your on the right site to find out how to setup the tv properly. Not everyone knows how the new tv world works I haven’t had a tv in over 10 years. I still haven’t gotten it completely setup I don’t know what’s free or not etc. I’m very frustrated. I do know the sound while playing any stations is set very low compared to its internal instruction’s volume.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi SuzySandSome,
I'm glad you reached out to us to assist you and am sorry you are having issues setting up your TV. This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I'm glad you reached out to us to assist you and am sorry you are having issues setting up your TV. This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
To download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN43DU7200BXZA or by going to our website and clicking Support.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Bluetooth hearing aids adaptability
on February 5, 2025
Posted by: SRMrK2
from Minnesota
I have had difficulty integrating sound between my Bluetooth hearing aids and the TV. With the previous tv I could plug in a transmitter into a usb. I’m still struggling but continue to work on it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV
on February 5, 2025
Posted by: Syracuse NY
Excellent picture quality.
Also bought Samsung sound bar, really enhances TV sound
Easy set up
Also bought Samsung sound bar, really enhances TV sound
Easy set up
Written by a customer while visiting Samsung US
Customer Rating
3
I like the easy way Samsung "works" (hate the remo
on February 5, 2025
Posted by: smokingrandma
from Arnold, Missouri
I had a samsung tv for eight years before it developed a wiring problem....The second one lasted almost a year before the "picture" no longer appeared. Cable serviceman said it was "burned out". My current Samsung is close to a year old and so far so good.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi smokingrandma,
Thank you for staying loyal to the Samsung brand and for choosing the DU7200 TV.
Please know that your TV is backed by a 1-year limited Manufacturer's Warranty and we are available if you ever have issues or need to schedule a warranty appointment. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for staying loyal to the Samsung brand and for choosing the DU7200 TV.
Please know that your TV is backed by a 1-year limited Manufacturer's Warranty and we are available if you ever have issues or need to schedule a warranty appointment. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
The color of the TV
on February 5, 2025
Posted by: BigGeezy
The TV is all of that but still learning how to navigate it
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to operate
on February 5, 2025
Posted by: Not happy
from Watertown Wisconsin
I bought this about a month ago. When turn it on you get screen full of junk instead of the show you want to watch. Today when I turned it on it wanted me to setup an account and would not let me watch the program I turned it on for. It took me a good 15 minutes to start watching the show and I had trouble getting the sound to work. It’s all very discusting
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi Not happy,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome picture and great colors.
on February 5, 2025
Posted by: Mr Fino
Beautiful! Beautiful! Beautiful!
Great! Great! Great!
Great! Great! Great!
Written by a customer while visiting Samsung US
Customer Rating
5
its a good tv
on February 5, 2025
Posted by: shoper42
i like it its got really nice picture and i have been having fun playing cloud games on it
Written by a customer while visiting Samsung US