Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,762 Reviews)
Rating breakdown 2,762 reviews
5 Stars
1,721
4 Stars
454
3 Stars
261
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,284)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Great picture quality, poor application integratio
on February 5, 2025
Posted by: Davene
I like the picture quality, but have not been able to set up voice activation (it is not simple) and use of the remote through the app has been inconsistent. At least 50% of the time I try to use the app remote, I get a message stating a new version is available for download and then it just gets stuck in a loop. One of the reasons, I bought a samsung tv was to integrate with all my other samsung devices and Alexa and that hasn’t worked.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Davene,
I'm sorry for any confusion about controlling your Samsung DU7200 TV with an Alexa Device. You can control your device this way, but you will need to follow the below steps:
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your Alexa!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm sorry for any confusion about controlling your Samsung DU7200 TV with an Alexa Device. You can control your device this way, but you will need to follow the below steps:
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your Alexa!
I hope this helps! if you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Nothing but good to say about my Samsung TV
on February 5, 2025
Posted by: Moose
from Connecticut
I bought this about two months ago and it has proved to be a great choice. The picture quality and color is excellent and the remote works great and is easy to understand. I'm using the built in speakers and they sound just fine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pleasantly Pleased
on February 5, 2025
Posted by: ShoNuff
from Dallas, TX
So far So Good. Still gotta figure out some things
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Houston, we have a problem!
on February 5, 2025
Posted by: Lagdpz8
I love the Samsung format but I’m worried something is wrong with this tv/model. It continuously goes to a screen. Asking me to check device connection. I haven’t a clue what it’s talking about. I have nothing else plugged in.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Lagdpz8,
Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Please give us a chance to assist you by calling us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great for the price.
on February 5, 2025
Posted by: Lisa
from Chicago
Love the picture quality and great sound. Light weight. Great buy.
I would recommend this to a friend!
Features
2
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Lisa,
Thank you for purchasing Samsung’s Crystal UHD 4K DU7200 Smart TV, allowing you to watch your favorite content as it was meant to be viewed, in dazzling 4K.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing Samsung’s Crystal UHD 4K DU7200 Smart TV, allowing you to watch your favorite content as it was meant to be viewed, in dazzling 4K.
If you should have any questions or concerns with usage, features, or how to best optimize your settings, Samsung Customer Support is here to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Choices!
on February 5, 2025
Posted by: lisa
Love my new tv. It’s so big I feel like I’m at the cinema. Love all the different choices to watch.
Written by a customer while visiting Samsung US
Customer Rating
5
Go get one now! I’m not kidding , it’s awesome!!
on February 5, 2025
Posted by: Diane
We bought this just one week ago , two very nice gentlemen delivered it and set it up with ease. This is my first Samsung product and I’m absolutely thrilled with the picture quality and sound .So uncomplicated which is a beautiful thing in this complicated world we live in. Thank you Samsung for making a believer out of me .
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture!!
on February 5, 2025
Posted by: Barb
The only reason I didn’t give this a five star is because it doesn’t come with a remote you can speak in to for channel or streaming selection. One of the reasons we purchased a “smart” tv was our assumption they all came with that option. Other than that we LOVE the tv!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US