Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,761 Reviews)
Rating breakdown 2,761 reviews
5 Stars
1,721
4 Stars
454
3 Stars
260
2 Stars
153
1 Star
173
79%of customers recommend this product.
(
1,008 out of
1,283)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
I love my 86 inch tv.
on February 5, 2025
Posted by: Vic42
from Ny 10591
Best tv ever, I love watching movies and specially live sports omg and the vivid colors are amazing, watching videos of nature and animal kingdom, best purchase ever.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but Remote is poorly performed.
on February 5, 2025
Posted by: SinghIsKing
from North Carolina
Bought during the Thanksgiving time and it has been a great addition to my home. However I feel the remote lacks in performance. I tried to change with a set of new batteries and it doesn't work seamlessly at times. It lags a lot with the performance. I have to press multiple times to perform any action. The remote also lacks a basic feature of giving oral commands which i feel should be there.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on February 5, 2025
Posted by: Mnky
from Houston, Texas
The tv works great. No issues and connects wireless to the wi-fi. Pictures and sound are good. Easy to navigate settings.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lousy Remote
on February 5, 2025
Posted by: TRBAIL
I bought a 55inch Samsung TV for Christmas. The picture and sound are great. This has to be the worst remote that we have ever owned. It is very difficult to navigate for live tv, our recorded shows and fast forward. I am also having problems with buffering that I didn’t have with my 8 year old tv. Up my Internet speed plan and bought a WiFi extender and while better, I still get buffering on some shows. Would not buy again.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi TRBAIL,
Thank you for reaching out to us. We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Regarding your remote, we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Regarding your remote, we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Not my 55 inch Curved TV
on February 5, 2025
Posted by: Silverado
from Missouri
I say its okay for a flat screen cause i had a UN55HU7200 55 curved tv then lightning took it out. when looking for a replacement tv couldn't find a curved tv. I loved my curved TV and this one doesn't compare but its a SAMSUNG and its reliable.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
85 inch
on February 5, 2025
Posted by: DemonR
from Mcallen
I bought the tv 2 weeks ago & i am loving it i love the graphics of it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Samsung Customer
on February 5, 2025
Posted by: Mazatlan1954
from Allen, Michigan
This was an upgrade from a much older Samsung TV, and we love it. Most likely we'll be staying with this brand for many years to come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Ok tv like most
on February 5, 2025
Posted by: Hank
The tv picture quality is fine it is like most TVs now. My complaint is the remote it is the worst. When you go to mute you use the same button that is use for volume high and low, so much of the time your messing with that button because it didn't mute instead it turned up or down the volume. That is very difficult to deal with.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Hank,
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US