Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great features
on February 14, 2025
Posted by: Smokey14
Great TV. Many great features. Saw my first Super Bowl where the players didn't look like ants. My only issue is that I don't know how to use it effectively. It would be great if Samsung could provide some simple videos to help non-tech people like myself.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features super nice tv i like samsung
on February 20, 2025
Posted by: Peligro41
from Orlando FL
I love my television. I like how the image looks so clear. The sound is spectacular. I also really like that I can connect my Samsung buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
UNUSABLE REMOTE
on February 20, 2025
Posted by: Djde
from Clinton,MS
The TV is great, but the remote is really unusable. It is difficult to navigate and so very not user friendly. I returned this tv because of the remote.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
4
Response from Samsung USBy Samsung Advisor, February 20, 2025
Hi Djde,
Thank you for sharing your feedback with us. I'm sorry that your experience with the TV remote resulted in you returning your TV.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Thank you for sharing your feedback with us. I'm sorry that your experience with the TV remote resulted in you returning your TV.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
86” TV
on February 20, 2025
Posted by: Unicorn
I bought this tv about a month ago and I Love it The picture is amazing the best tv I’ve ever had the price was a great deal too for the way the picture on it looks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing tv except with a cheaply made remote!
on February 20, 2025
Posted by: Dayspring
from Thomasville, NC
I bought this a couple days before Christmas even though my old tv was still working (it was 5 years old). I’m really happy that I bought it and love the fact that I can get local channels with an antenna. Not to mention being able to go on the internet and other apps from the tv is really a cool feature. My only complaint is the remote. A really nice tv but comes with such a cheap remote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the money
on February 22, 2025
Posted by: Wildfire
from WV
We, so far, are not a fan of this tv. The picture quality has not been that good. But the worst part is the remote that came with it. Terrible! Not user friendly at all!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Wildfire,
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV
on February 24, 2025
Posted by: Out4air
We bought this a few weeks ago, and we really love it. Great picture, options and perfect size for us. Also a really good price!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
One defect
on February 24, 2025
Posted by: JoeyG
My tv has one defect that I can’t get rid of and is very upsetting. A sticker was put on right in the middle of the screen with a strong adhesive. No matter what I do the blemish is visible to me
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, February 25, 2025
Hi JoeyG,
Thank you for your feedback. It's possible there is a protective film on your TV. If there is a protective film on your screen, it will be indicated with a blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film.
If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
For more assistance, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback. It's possible there is a protective film on your TV. If there is a protective film on your screen, it will be indicated with a blue triangle in the upper left corner. The triangle will have an illustration showing how to remove the protective film.
If you do not have a blue triangle in the upper left corner, then that means there is no protective film on the screen, so please do not try to peel off anything. You will damage what is actually the screen.
For more assistance, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US