Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,756 Reviews)
Rating breakdown 2,756 reviews
5 Stars
1,717
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
It has good features. Picture quality is poor
on February 5, 2025
Posted by: Zekeofauburn
from Guin Al
We replaced our Samsung in our living room with the 75 inch Samsung and I’m really disappointed in the quality of the picture it gives the one I replaced. We moved to our sunroom and it has 10 times of better picture. We’ve always been Samsung product users and just really disappointed in it
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Zekeofauburn,
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
It’s unfortunate to hear you’re not fully satisfied with the brightness of your DU7200 TV’s picture. Please know that we are here to help you.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Nice picture
on February 5, 2025
Posted by: Painter Guy
I bought this TV and am overall very happy. I was, though, really unhappy that it doesn't have a optical input for my Bose sound system. I will be trying the HDMI hookup and hope it's as good as the old TV setup
Written by a customer while visiting Samsung US
Customer Rating
2
Bad Connectivity to Legacy Equipment
on February 5, 2025
Posted by: Dave
We bought a Samsung 55” TV a few months ago. We like the picture etc. but when I got the TV home I realized there are NO standard connections for USB or optical accessories such as a soundbar, DVD player etc. All that is supposed to be through their special USB port. Samsung does not appear to offer any connecting adapters — Best Buy knows nothing! All my legacy equipment is junk. Know this before you buy a Samsung!
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports, one USB and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports, one USB and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Good enough
on February 5, 2025
Posted by: Customer
The tv is good for picture and design, but this -ast week I have had trouble getting the sound to work. I have to go to settings, sound input, and then reboot the tv before I get sound. It is very frustrating.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Customer,
We are very sorry you are experiencing issues with the sound on your TV.
Please ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update.
If you are using an external device, please also check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We are very sorry you are experiencing issues with the sound on your TV.
Please ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update.
If you are using an external device, please also check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great TVs, poor remote controls
on February 5, 2025
Posted by: Bb user
Great TVs, but the worst remote controls ever. Poorly designed and difficult to use.
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Customer
on February 5, 2025
Posted by: Super Kev
Absolutely happy This television with My Winegard Television Antennas gets the best most realistic picture A REAL WINNING COMBINATION A Real Treat Watching The Television Samsung Televisions ARE THE BEST! AS ARE WINEGARD ANTENNAS AND ALWAYS HAVE BEEN! SO WELL WORTH THE MONEY SHERMAN TANKS LAST YEARS THANKS X A MILLION!
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv
on February 5, 2025
Posted by: Skyer
The tv is great. People over 60 has to learn how to work these new technologies.
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely Beautiful Picture
on February 5, 2025
Posted by: Princeluvr
So far so good. This tv is wonderful. I love that I can connect it to my smarthings app. I love how the movies and sports look. I am loving this. Hopefully, it will work for years to come.
Written by a customer while visiting Samsung US