Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,755 Reviews)
Rating breakdown 2,755 reviews
5 Stars
1,716
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Too many features to list.
on February 5, 2025
Posted by: Love2watch
from Fl
Great picture. Works with new antenna perfectly. Love all the Samsung channels that the TV includes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV Review
on February 5, 2025
Posted by: RonW
from Florida
I bought the tv a month ago and I'm very pleased with the quality for the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear
on February 5, 2025
Posted by: Guido
Great tv and have had know problems with it since I purchased it
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality and best setting intuitive
on February 5, 2025
Posted by: Chuck
I have 3 large screen Samsung TVs. Tried other brands in past .
Samsung makes the best TV.
Samsung makes the best TV.
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great features.
on February 5, 2025
Posted by: debbs
I bought this TV about a month ago. I am not crazy about it all. The sound is not good. You have to up the volume a lot to hear it well. Plus, the volume up button brings about the mute way too easy. Also, that same button turns on captions and the sign language lady shows up. All of this if you press or touch the button in the normal way. Too much activity for one little button!
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Debbs,
Thank you for your feedback on the Samsung DU7200 TV remote and audio quality.
If the volume on your TV is too low, please try adjusting the below settings.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the Samsung DU7200 TV remote and audio quality.
If the volume on your TV is too low, please try adjusting the below settings.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Honesty
on February 5, 2025
Posted by: GiGi
The TV has a great picture and I have not had any issues so far. I do not care for the software. It is very complicated to figure out where things are, too many steps to accomplish one thing, when you search for a movie you do not always find it.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
ROTTEN INTERFACE.
on February 5, 2025
Posted by: Bobb
Beautiful picture, absolutely awful interface. Every bit as bad as it was 5 years ago when I swore I'd never buy another Samsung because of the interface. VERY disappointed that the OS is as bad as ever, maybe even worse.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Bobb,
Thank you for your feedback on the UI of the DU7200 TV. Please know your feedback is important to us and will be shared with our internal design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback on the UI of the DU7200 TV. Please know your feedback is important to us and will be shared with our internal design teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Tv
on February 5, 2025
Posted by: Dthomas
from West Virginia
This Tv is just great all the way around it has great color it just a awesome Tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US