Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,755 Reviews)
Rating breakdown 2,755 reviews
5 Stars
1,716
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Very Disappointed
on February 5, 2025
Posted by: NagahF
This TV needs a voice activated remote it is way too complicated to use the remote that comes with this TV
ALSO it will not recognize a HD Antenna message reads that this feature isn’t available
I can use it on all of my other TV’s
ALSO it will not recognize a HD Antenna message reads that this feature isn’t available
I can use it on all of my other TV’s
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi NagahF,
Your DU7200 TV has a tuner that can scan for and automatically program local channels that will appear on your channel list. Plus, an antenna will help your TV find even more channels and improve the quality of the signal. If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Reset or Auto Program.
• Home > Menu > Settings > All Settings > General & Privacy > Reset
• Home > Menu > Settings > All Settings > Broadcasting > Auto Program
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Your DU7200 TV has a tuner that can scan for and automatically program local channels that will appear on your channel list. Plus, an antenna will help your TV find even more channels and improve the quality of the signal. If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Reset or Auto Program.
• Home > Menu > Settings > All Settings > General & Privacy > Reset
• Home > Menu > Settings > All Settings > Broadcasting > Auto Program
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Exquisite color
on February 5, 2025
Posted by: Micky g
The key word is Crystal. CRYSTAL clear. Bravo Samsung!
Written by a customer while visiting Samsung US
Customer Rating
3
poor choice
on February 5, 2025
Posted by: HUHH
Picture worse than my old 2015 model. Tried all the adjustments. The sound still sucks. Put the speakers in front. It does not plug and play for some external speakers. The older models were easier to hook up.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below settings to improve your experience.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
Finally, please ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image and sound quality is essential to us and will be shared with our internal teams. Please try adjusting the below settings to improve your experience.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
For sound adjustments, go to Settings> All Settings> Sound.
Finally, please ensure you are running the latest Firmware on your TV. Go to Settings> Support> Software Update.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV is great
on February 5, 2025
Posted by: Kitty kay
Great picture. A little harder to navigate to get to regular tv. Still easy once you know
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on February 5, 2025
Posted by: Love to watch
I bought this before Christmas and.people complement us on our purchase
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung exquisite.
on February 5, 2025
Posted by: Mrmchem
from Update NY
Exquisite. Our TV demands our attention. The remote is perfect too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture and a great sound.
on February 5, 2025
Posted by: JW11
I bought my 55" Samsung four weeks ago, and I love.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad support
on February 5, 2025
Posted by: Thomas
from San Diego California
I have repeatedly called support to get my live tv channels to reflect my location correctly. It worked at one point but now it doesn’t. The problem still isn’t fixed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
Thank you for sharing your experience with us. Please try the below troubleshooting steps:
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Auto Program: Home > Menu > Settings > All Settings > Broadcasting > Auto Program. Select Start to begin auto-programming, and then select either Air, Cable, or Both.
- Select Air if you're using an antenna only.
- Select Cable if you're using a cable box only.
- Select Both if you're using an antenna and a cable box. You will get the most channels this way.
If you're still having difficulties, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Advisor
Thank you for sharing your experience with us. Please try the below troubleshooting steps:
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Auto Program: Home > Menu > Settings > All Settings > Broadcasting > Auto Program. Select Start to begin auto-programming, and then select either Air, Cable, or Both.
- Select Air if you're using an antenna only.
- Select Cable if you're using a cable box only.
- Select Both if you're using an antenna and a cable box. You will get the most channels this way.
If you're still having difficulties, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Advisor
Written by a customer while visiting Samsung US