Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,755 Reviews)
Rating breakdown 2,755 reviews
5 Stars
1,716
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Christmas present to myself
on January 12, 2025
Posted by: kmblack
Bought for a Christmas present.
So far, everything that I've viewed (best with sports like football, and nature documentary) has exceeded my expectations. Blu-Ray movies (via a separate Blu-Ray player) are great. However - there is one item that truly doesn't meet the standards above. THE REMOTE. So far, I've experienced less than stellar use.
Dish doesn't have the remote in the list. I've had to change the battery 6x in over a month. Sometimes the volume works, other times NOT. Sometimes the tv will turn on, sometimes NOT. Except for the lame remote, I'd give 5 stars.
So far, everything that I've viewed (best with sports like football, and nature documentary) has exceeded my expectations. Blu-Ray movies (via a separate Blu-Ray player) are great. However - there is one item that truly doesn't meet the standards above. THE REMOTE. So far, I've experienced less than stellar use.
Dish doesn't have the remote in the list. I've had to change the battery 6x in over a month. Sometimes the volume works, other times NOT. Sometimes the tv will turn on, sometimes NOT. Except for the lame remote, I'd give 5 stars.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture and features!
on January 13, 2025
Posted by: Timbo4
[This review was collected as part of a promotion.] I enjoy using my TV for all entertainment, movies, programs, sports, everything. Great picture and features out performs other brands I’ve tried in the past. Very happy with Samsung products 😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on January 15, 2025
Posted by: Reggaeman
Like all Samsung products, first class! You will be happy as a lottery winner.
Written by a customer while visiting Samsung US
Customer Rating
4
Great for a room .
on January 16, 2025
Posted by: Moe 2025
from Florida
Great over all . But the remote control it’s very slow to response and you have to be very close to the tv . Also you have to aim . . Wasn’t expecting that .
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this TV
on January 18, 2025
Posted by: BillHop
from Philadelphia, Pa
So happy that I finally upgraded to a larger TV. Great picture and so easy to setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Too difficult to set up.
on January 18, 2025
Posted by: SkipD
The TV works as I expected. The picture is better than our old Samsung and the streaming services that we use work much better. However, in my opinion, the TV took too long and was too difficult to set up because of the many security steps. It took us about 3 hours and several facetime calls to our son-in-law for technical assistance to complete the setup. We are not concerned with TV security. We have no concerns that someone might learn what shows we are watching. In fact, despite all the security steps, we believe that information is being collected by the streaming services and our internet provider that we use and we don't care. What happened to the days when you buy a TV, bring it home, plug it in and it works? I suggest that Samsung develops an alternative setup process for those of us who are not concerned about TV security. I would appreciate a response from Samsung to my review.
Response from Samsung USBy Samsung Specialist, January 20, 2025
SkipD,
Thank you for sharing your user experience. If you're still experiencing setup issues, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your user experience. If you're still experiencing setup issues, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
I gave up and returned after first night
on January 19, 2025
Posted by: Apple user
from Paris tn.
RETURNED AFTER ONE NIGHT :: way to hard to log in or set up acct when Samsung started going down hill years ago I switched all my Samsung to another brand I buy a lot of tablets TV’s figured I would try a cheap tv to see if Samsungs over all experience was still the same it’s way worse now as a whole try something else first
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, January 20, 2025
Hi,
It’s unfortunate to hear of the issues that have caused you to return your DU7200 TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
It’s unfortunate to hear of the issues that have caused you to return your DU7200 TV. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Junk
on January 19, 2025
Posted by: Gean
I had this tv two weeks and it has shot the crap already not a good tv Roku before this one lasted 4 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, January 20, 2025
Gean,
It’s unfortunate to hear of your experience with Samsung’s DU7200 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s DU7200 TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can enter your model number to review the full warranty details here: https://www.samsung.com/us/support/legal/LGL10000312/#standard-limited-warranty
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US