Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,755 Reviews)
Rating breakdown 2,755 reviews
5 Stars
1,716
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great TV!
on January 6, 2025
Posted by: BiilBill30
[This review was collected as part of a promotion.] Easy to setup and connect with Bluetooth devices and WiFi easily. Definitely buying a few more for the other rooms in the house
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Non-intuitive
on January 6, 2025
Posted by: Jgmd
I bought this before Christmas to replace the television that went out after the hurricane electrical issues. The only instructions that came with was how to take it out of the box and how to put on the stand. I had lots of difficulty with the non-intuitive channel changer. I don’t really understand what. Samsung smart TV does. Even my college aged daughter cannot get it to work properly. You think all I’d have to do would be to plug it in and it would work lol I wish I had bought something else. I mean how hard is it to add an instruction booklet
Response from Samsung USBy Samsung Specialist, January 7, 2025
Jgmd,
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the DU7200 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the DU7200 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your user experience. To assist you in learning the various features, functions, and settings of your TV and remote, you can download the DU7200 TV's User Manual, e-Manual, Remote Control Leaflet, and Quick Setup Guide on Samsung's website under ‘Support’ (top right corner) > Manuals & Software > TVs & Home Theater. From there, you can search for and select the DU7200 TV to download the guides you would like.
The e-Manual and Remote Guide are both also embedded into your TV itself under Menu > Settings > Support
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Good color. We enjoy the larger screen.
on January 8, 2025
Posted by: 2enjoy tv
We purchased this Tv in December. Absolutely 😊. love it .
Written by a customer while visiting Samsung US
Customer Rating
3
Using remote
on January 8, 2025
Posted by: Happytunes
Very disappointed. You can only turn on and turn off the TV with the Samsung remote. This feature does not connect with my Comcast remote which is used to change channels. Do not like having to use two remotes. Had I known this I would have gotten another brand. Otherwise no other complaints with tv.
Response from Samsung USBy Samsung Specialist, January 8, 2025
Happytunes,
Thank you for sharing your experience with the remote. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with the remote. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Built in features are amazing
on January 9, 2025
Posted by: Zooby
Great TV but I don't care for the remote. Had to find a virtual remote in app store with volume control buttons.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Remote functions not so great
on January 11, 2025
Posted by: Chris
from Wisconsin
The only problem I have is with the remote. It has buttons for 1 click to get to Netflix, Prime and Samsung TV. The issue is that when you press one of these, it doesn't always go directly there. Esp Samsung TV channels. It takes you to the home page and you have to press a few buttons and search for TV, or keep hitting the back button till it's goes to TV. Just a bit irritating.
I would recommend this to a friend!
Features
1
Performance
4
Design
4
Value
5
Response from Samsung USBy Samsung Advisor, January 13, 2025
Hi Chris,
We appreciate your feedback on the DU7200 TV Remote. Please try the below troubleshooting steps to resolve this issue.
First, let's run a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Next, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Finally, you may need to replace the batteries in your remote.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
We appreciate your feedback on the DU7200 TV Remote. Please try the below troubleshooting steps to resolve this issue.
First, let's run a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Next, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Finally, you may need to replace the batteries in your remote.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
TV New
on January 11, 2025
Posted by: None
Have had the TV for a few weeks and seems to work well. Also was fairly easy to sync up with my system.
Written by a customer while visiting Samsung US
Customer Rating
5
Clear view
on January 12, 2025
Posted by: Hileriob
from Florida
I love my tv is great but my surround sound is no compatible what can i do to install a surround sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US