Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,755 Reviews)
Rating breakdown 2,755 reviews
5 Stars
1,716
4 Stars
453
3 Stars
260
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,004 out of
1,279)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Offers a large list of screening apps.
on January 1, 2025
Posted by: Russ
from MICHIGAN
Great picture and price. Has made a great bedroom TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Less than satisfied
on January 1, 2025
Posted by: NeeCee
from Kansas City, MO
At first I was not happy with the picture quality which is due to the fact I was using a ROKU stick. Once removed it was better. However, I definitely do hot like the remote. The icon features are small and hard to read, especially for someone with vision problems such as myself. Another option you cannot access on the remote is the microphone/talk feature. The TV has it but the remote does not. So for my purposes I will have to buy a different remote. Overall, I guess the issue is the remote. Too small, icons too small and no microphone feature. One would think that the if the TV has the 'talk' feature that the remote should as well.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, January 2, 2025
Hi NeeCee,
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your purchase and are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
great color and sound
on January 2, 2025
Posted by: quality man
from missouri
Great tv I recommend to everybody.. great picture and sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smart TV
on January 2, 2025
Posted by: Paul
TV works great, wanted a smart tv, the small remote is useless, had to buy a universal remote to control comfortably
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp & Stunning Television
on January 4, 2025
Posted by: AdamK
from Newport Beach, CA
I purchased this TV for a specific room, and it has been absolutely perfect! The picture quality is stunning, with vibrant colors and sharp detail, making it great for movies, sports, and streaming. The size is ideal, fitting the space beautifully, and the sleek design adds a modern touch.
The smart features are easy to navigate, and setup was quick and hassle-free.
Overall, this TV exceeded my expectations and is a great value for the price. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture - perfect size
on January 4, 2025
Posted by: Olpappy
[This review was collected as part of a promotion.] The 85 inch size is awesome to watch movies and sports. Really clear picture. Very happy with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and picture and it comes with a great
on January 4, 2025
Posted by: Stanley Jaceks
I purchased this television during Christmas and I love it...perfect picture and sound! I couldn't be happier!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Username and Password doesn't recognize my new 85"
on January 6, 2025
Posted by: Edi Huamaní
I choice 3 stars because the setup was too hard because the tv didn't recognize my username and password and I had to reset my password. When I wanted to sign–in with the new password I created, didn't work either, the tv never recognized my username with my new password. I tried to sign my username with my new password in my tablet and phone which are from Samsung too and I didn't have any problem.
Response from Samsung USBy Samsung Specialist, January 6, 2025
Hi,
We appreciate you taking the time to let us know about your experience with your DU7200 TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your DU7200 TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US