Customer reviews from SmartBidet
SmartBidet - SB-2400 Electric Smart Bidet Seat with Heated Seat, Warm Air Dryer, Remote, and LED Night Light Elongated - White
Average customer rating
4.7
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
124
4 Stars
28
3 Stars
6
2 Stars
1
1 Star
3
97%of customers recommend this product.
(
144 out of
148)
Customer Reviews for SmartBidet - SB-2400 Electric Smart Bidet Seat with Heated Seat, Warm Air Dryer, Remote, and LED Night Light Elongated - White
Customer Rating
2
Good product, poor long-term repair support
on June 14, 2026
Posted by: dystopia4ever
from CA
I own two SB-2000 units, and both generally perform well aside from a recurring issue. In both devices, the solenoid spring weakens after extended use. The part itself is inexpensive and easily replaceable, likely costing only a few cents.
The problem is not the hardware, but the lack of support. SmartBidet does not provide specifications for this spring, making it effectively impossible for customers to source or replace it independently. Instead, users are pushed toward replacing the entire unit for hundreds of dollars.
This appears to be a deliberate design and support choice that limits repairability and forces full-product replacement rather than enabling simple maintenance.
While the product works initially, the company’s approach to parts availability and repair support is poor and not consumer-friendly. Buyers should be aware that long-term maintenance options are intentionally restricted.
No, I would not recommend this to a friend.
Written by a customer while visiting SmartBidet
Customer Rating
5
Easy to install new seat lid!
on June 21, 2026
Posted by: Jo
from Louisiana
I received my new seat lid and found it very easy to replace the old lid.
I would recommend this to a friend!
Written by a customer while visiting SmartBidet