Customer reviews from otterbox.com
OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
12
60%of customers recommend this product.
(
15 out of
25)
Customer Reviews for OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Customer Rating
3
Make sure you have the right USB-A adapter!
on February 14, 2024
Posted by: Anne Marie
Verified Purchase:Yes
I thought this item would be perfect since it had three different connections, but the big drawback is that you still need a USB-A adapter to charge the device. With the new USB-C cables and chargers it's hard to find one with USB-A now. Luckily I still have saved one from long ago. Also the directions never mentioned that you would need a USB-A adapter to charge the product.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 14, 2024
Hello Anne Marie! We are so sorry for any confusion associated with what was needed for this kit. We hope that now that it is set up and working you find it to be an amazing accessory for your devices. Should future questions or needs arise, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: John T
Verified Purchase:Yes
This is a nice product. The battery is small enough to carry in a shirt pocket and appears to have enough juice for normal travel needs. The cord is a bit stiff but the three way charging options offer so much flexibility it’s worth it.
It’s especially convenient for in-house charging of non phone equipment like a rechargeable Roku battery.
For price, convenience and flexibility it’s pretty hard to beat.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tangala
Verified Purchase:Yes
Took a while for me to get the product…when it finally got here, it doesn’t even work…retuning for a refund.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2021
We are so sorry to hear that you've had such a discouraging experience with the OtterBox Mobile Charging Kit. If you haven't already set things in motion for the return, we'll include a link below to help get the process started. Our preference would certainly be to figure out what's gone wrong and fix it, so if you're game to stick with us on this, please give us a call at 1-855-688-7269 and we'll get right on the case!
https://www.otterbox.com/en-us/returns
Kindly,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/returns
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sheila
Verified Purchase:Yes
I don’t have a clue how this thing works and there are no instructions.
Response from otterbox.comBy OtterBox , Customer Service Team , April 5, 2022
Hello, Sheila!
We're sorry to hear about any confusion with your Mobile Charging Kit! This is a battery that comes with a charging cord that can work with multiple charge port formats. When your phone is plugged into the cord, simply press the button on the battery, and your device should start charging. If you continue having troubles, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your Mobile Charging Kit! This is a battery that comes with a charging cord that can work with multiple charge port formats. When your phone is plugged into the cord, simply press the button on the battery, and your device should start charging. If you continue having troubles, give us a call at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: John L
Verified Purchase:Yes
The Otterbox name is enough to offer any review. Quality speaks for itself. The different types of connectors make it versatile.
Written by a customer while visiting otterbox.com
Posted by: Dono
Verified Purchase:Yes
Nice and small have not used yet will see how well it works
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: David dail
Verified Purchase:Yes
I love the ottobox it keep my phone safe from damage and it keeps my phone from getting wet in water.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cat D
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com