Customer reviews from otterbox.com
OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
12
60%of customers recommend this product.
(
15 out of
25)
Customer Reviews for OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Customer Rating
1
Arrived unable to work
on August 8, 2023
Posted by: Camille
Doesn't work, cannot charge a product and doesn't absorb power. When I submit a warranty, I really don't wanna have to pay 10 dollar ship/warranty fee on a replacement product.
Response from otterbox.comBy Customer Service, August 8, 2023
Hello! We apologize for the issue experienced with your Mobile Charging Kit. Please give our amazing CS Team a call at 1-855-688-7269. Please have your original order number handy for them and please let them know that you are experiencing issues with a new product. They are happy to assist you in this situation to ensure you are able to enjoy all the amazing capabilities of this charging product!
Written by a customer while visiting otterbox.com
Customer Rating
1
Do Not Buy
on September 11, 2023
Posted by: CCMorgan
I was able to charge the bank, but it will not detect my phones and/or charge them.
Response from otterbox.comBy Customer Service, September 11, 2023
Hello! We apologize that you are experiencing an issue with your Mobile Charging Kit. We are most happy to troubleshoot that issue with you! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not work
on November 20, 2023
Posted by: Kayy
Purchased 6 months ago. The USB C has never recognized my devices; other connectors of cord only work intermittently. So not reliable for travel. Wish I would have returned.
Response from otterbox.comBy Customer Service, November 24, 2023
Hello, Kayy! We apologize for the issue you experienced with your Mobile Charging Kit. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: J0918
Verified Purchase:Yes
It takes a while for it to charge and it drains fairly quickly. It’s good for quick charges but not for more than one device.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Shania
Verified Purchase:Yes
Doesn’t stay charged long. I charged the box up for a couple hours and it quit charging my phone after about 20 min
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Hi Shania! For optimal use, the unit should be fully charged, and then it should be all set to power up your devices as indicated. If you experience further issues, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Won’t charge
on October 14, 2022
Posted by: Joan
I have been trying to charge this device and one light comes on, but goes out in less than a minute. With a trip coming up, I now have no way to charge devices.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 17, 2022
We apologize that you've had a disappointing experience with the Mobile Charging Kit. If you could give our Otters a call at 1-855-688-7269, they'd be happy to troubleshoot things with you or even get you hooked up with a replacement if that's what it take to keep your devices juiced up on your trip.
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KTzReview
Verified Purchase:Yes
Took my a second to figure out but my only negative comment is that I’ve notice it charges 1 thing and pretty much needs recharged.. depending on length of time I suppose- but I have 3 boys this extra compact box in my bag has not gone without use .... daily! I also work from home, great for a reachable boost, too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Meee
Verified Purchase:Yes
Love the thinness of it and the multipurpose cord. Only down fall is if you forget to plug your adapter part to the actual cord. Didn’t except the power bank to be such a perfect fit in your pocket size. I haven’t tested out the life of the battery yet or how much I can charge off it. Very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting otterbox.com