Customer reviews from otterbox.com
OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Average customer rating
3.2
(37 Reviews)
Rating breakdown 37 reviews
5 Stars
15
4 Stars
4
3 Stars
3
2 Stars
3
1 Star
12
60%of customers recommend this product.
(
15 out of
25)
Customer Reviews for OtterBox - Portable Charging Kit with Portable Power Bank 3-1 Cable Charges - Pink
Posted by: Elizabeth
Verified Purchase:Yes
Perfect for traveling, it’s the size of a stack of index cards. Small but powerful
Written by a customer while visiting otterbox.com
Posted by: TeeAveritte
Verified Purchase:Yes
It’s coo to have but u only get one use and then have to recharge it
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , September 10, 2021
Hi there!
We're sorry to hear about your disappointment with the battery capacity of your Mobile Charging Kit! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you're looking for batteries with a higher capacity, we'd suggest checking out a higher capacity Power Pack here: https://www.otterbox.com/en-us/n-a/fast-charge-qi-wireless-power-bank/78-52704.html#start=1
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the battery capacity of your Mobile Charging Kit! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you're looking for batteries with a higher capacity, we'd suggest checking out a higher capacity Power Pack here: https://www.otterbox.com/en-us/n-a/fast-charge-qi-wireless-power-bank/78-52704.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: ChefElaine
Verified Purchase:Yes
My friend's cell phone battery always dies, so to help her I bought her an OtterBox Mobile Charging Kit! She loves it and now her phone has a full charge whenever and whereever she needs it! And she loves the beautiful blue charger I chose for her!
Written by a customer while visiting otterbox.com
Posted by: MD Ingram
Verified Purchase:Yes
Doesn't stay charged up for a long period of time and takes forever to recharge the unit
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 8, 2025
Hello! We are so sorry to hear you are experiencing an issue with the unit staying charged. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: SDR22
Verified Purchase:Yes
Unsatisfied, haven't been able to use the power bank. The cable doesn't work and it has been extremely difficult to contact Otterbox for an exchange.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 22, 2021
We're sorry to hear you've had such trouble with your OtterBox Mobile Charging Kit, as well as struggling to reach us for support. Unfortunately, our recent system maintenance hit a few technological snags, but we are definitely still here to help. Just give us a call at 1-855-688-7269 and we'll be glad to help get things supercharged with a brand-new warranty replacement!
Best,
OtterBox Customer Service Team
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
How to use this?
on June 1, 2023
Posted by: Gordon98
No instructions. Which wires charge my phone and which wire charges the otter? I have no clue and the green lights do not turn on. Should be markings on the box. Do not buy this
Response from otterbox.comBy OtterBox, Customer Service Support, June 2, 2023
Hi there! We're sorry to hear about your confusion with our Mobile Charging Kit. The main cord on the three-tiered cord is the one with which you will charge the battery with, and the remaining two are a Samsung device-compatible charging tip, or an Apple device-compatible charging tip. These are interchangeable based on which device you are needing to charge.
If none of the lights on the battery are lighting up, then the product needs to be charged before use. If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
If none of the lights on the battery are lighting up, then the product needs to be charged before use. If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: ABARENSDORFF18
Verified Purchase:Yes
I bought this product to help my boys with their inflatable Halloween costume in case their batteries died. It worked great as a back up and now I am using it for my cell phone when I need a quick charge.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Triple check it works before using on vacation
on December 28, 2023
Posted by: LindaD
Verified Purchase:Yes
The color is great; stands out from my husband's charger, the reason I chose it. Always liked Otterbox products to protect phones and tablets. However not happy with charger. I charged it up, used it once at home to test it out with phone, then tablet. Perfect. Arrived on my Christmas vacation went to use it, it doesn't charge anything. I verified I had all the correct adapters, but nothing works. I assume its too late to return and probably a hassle, too.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2024
Hello, Linda! We are so sorry to hear you are experiencing an issue with your charger. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com