Customer reviews from philips.com
Philips Sonicare - DiamondClean Smart 9500 Electric Toothbrush HX9923/11 - Black
Average customer rating
4.5
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
14
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
87%of customers recommend this product.
(
13 out of
15)
Customer Reviews for Philips Sonicare - DiamondClean Smart 9500 Electric Toothbrush HX9923/11 - Black
Posted by: Blackpanama11
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the different options for brushing styles. It gives you flexibility in your teething cleaning focuses. The product also includes two different brush heads (wide and narrow) which in my opinion focus a lot more on gum health, while the narrow head focuses more on teeth cleaning. Overall, I love the product!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: LPeeeeeeeee
Verified Purchase:Yes
I don’t use the cup charger in my bathroom as the plug is in the vanity mirror. Also I constantly have to put it in the plugged in cup to connect, constantly. Every time. Also I am missing a tooth in the back and it doesn’t register that I am cleaning that one area. Not super personalized and I am just going to give up using the app all together.
Written by a customer while visiting philips.com
Posted by: Chip44
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It always says that same 2 sections of my mouth need to be cleaned again. There is something wrong with the toothbrush because I have been paying extra attention to those 2 sections of my mouth and I continue to get the message.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Nice improvements over older models, useful featur
on August 18, 2025
Posted by: Zeno2025
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Long term user of this product line. This version is the best I have used especially like the tongue mode and the light and vibration feedback for too much pressure on the brush. The travel case charged is also an improvement over older models
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Easter55
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This DiamondClean Smart 9500 toothbrush is a replacement for my old Diamond Clean toothbrush. I like the feel of the handle and the subtle vibration reminder to move to the next section to brush. My teeth and mouth feel clean. The battery is lasting longer between charging. I like all of this very much!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JWedge
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my 3rd Phillips toothbrush I owed ...no need to say anything else.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: dogz
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] love the aesthetics. love the kit it comes in. love how you can use app while brushing. love how clean my teeth feel
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ToothbrushReviewer
Verified Purchase:Yes
[This review was collected as part of a promotion.] The DiamondClean Smart 9500 HX9923/11 Sonic electric toothbrush does a great job cleaning. However, the app doesn't recognize when I brush my left lower teeth.
I would recommend this to a friend!
Written by a customer while visiting philips.com