Customer reviews from Hoover
Hoover - Refurbished Excellent - High Performance Swivel Upright Vacuum UH75100V - White
Average customer rating
4.3
(272 Reviews)
Rating breakdown 272 reviews
5 Stars
169
4 Stars
58
3 Stars
13
2 Stars
10
1 Star
22
84%of customers recommend this product.
(
200 out of
238)
Customer Reviews for Hoover - Refurbished Excellent - High Performance Swivel Upright Vacuum UH75100V - White
Posted by: Tom
from Edgewood Tx
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sucks really really sucks good. So far very happy with it
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: CMcD
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this vacuum cleaner because I owned my previous Hoover for over 10 years without any problems. So, it was a no-brainer to buy another. The suction is very good on all surfaces. My only reason for not giving it 5 stars is because I miss the retractable power cord!
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Matt
from Nyc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used all kinds of vacuum cleaners and thought they were great, including the last one that finally broke down, and when I brought in my Hoover, I got layers and layers and layers of dust that accumulated in one sweep from my various rugs
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Zero stars if I could. The worst vacuum I have ever owned.
on April 16, 2023
Posted by: HM
from Aurora IL
This vacuum is an absolute piece of trash, and Hoover's 'service offerings' not much better. I bought this vacuum in November 2022 and should have know something was amiss when the belt roller would not spin out of the box. Yesterday I tried to use it and again the roller would not spin. I removed to cover to discover the belt stuck to the roller from it having melted, and the other half barely on the metal pin. After getting the belt unstuck from the roller I turn the machine on and it emits smoke. I then spend the next 30 minutes on hold with a chat agent who begins to register my ticket only to disconnect within 5 minutes. As I try to reach an agent again the chat function says all agents are busy and posts a message to email or call. It then cuts me off. I'm done. I am returning this garbage for a refund.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 19, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your High Performance Swivel. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Not good
on April 5, 2023
Posted by: J P
from Canada
Had this for a year and it would always give me issues. Some days it wouldn't suck up any dirt so I would vacuum for nothing. The worst part of it all is it completely died on me just after a year! No one will do anything about it either.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 8, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Elite Swivel Upright Vacuum. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Do not buy this product!!!
on April 1, 2023
Posted by: JPS
from Houston
I bought this vacuum cleaner late last year at Thanksgivings. I used it twice and the belt broke. I ordered spare parts ahead of time so I replaced it. Used it another time and belt broke. This time I took it to local authorized service center for service. The shop does not have the belt, so I came home to bring the second of the belts I ordered earlier to the shop. Shop serviceman was very kind to replace it free of charge. Once I got it home, plug it in but before I stated using it, the belt broke again. Now I am ready to put it into my big round can for disposal. I will never buy another Hoover again. The "chat" service is not working, the email link is not working. I am sorry, no more Hoover for me.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 4, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your belt. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Leigh
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'd give this 5 stars, but after having it less than 2 weeks the hose has broken off. So not only can I not use this function, I have to hold it while vacuuming or have very little suction. Wrote to support and didn't hear back.
Response from HooverBy hooverpwr, hooverpwr, March 29, 2023
Thank you for taking the time to share your feedback regarding your High-Performance Swivel. We are sorry to hear you are not entirely satisfied with your purchase. We will ensure that this feedback is forwarded to the appropriate department. If you require additional customer service support, please feel free to reach out to us at Hoovercustomersupport@ttifloorcare.com ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
2
Died after 3 months of use
on March 16, 2023
Posted by: Teacherashlie
from Emporia, KS
Received this vacuum for Christmas and used it hard in our house of 4 dogs for 3 months. Then, I went to turn it on a few days ago and it made a strange sound and died entirely. No clogs. Clean and looking great; filter has been cleaned; hit the power button and literally no sound; no clicking; no attempts to revive. I gave it some stars because while it was still alive. It was working great on our dog hair and I was really pleased with the amount of suction. My extremely handy husband is entirely baffled and cannot fix this either.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, March 18, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your Elite Swivel Upright Vacuum. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover