Customer reviews from jbl.com
JBL - Tune 310C: Wired Hi-Res in-Ear Headphones - White
Average customer rating
3.9
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
20
4 Stars
8
3 Stars
5
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
22 out of
23)
Customer Reviews for JBL - Tune 310C: Wired Hi-Res in-Ear Headphones - White
Customer Rating
2
Not Durable
on January 14, 2025
Posted by: Page B
I was gifted these by a friend and after about 3 weeks of use the left earbud is no longer outputting sound as some connection on the inside is damaged. Very mild use by the way as I cycle between the use of wireless earbuds and two other pairs of over ear headphones.
Response from jbl.comBy Customer Support, January 16, 2025
We appreciate your feedback. We understand your concerns and we're always looking for ways to improve. We'll ensure your feedback is shared with our product development team. Please contact us to check your warranty coverage.
Written by a customer while visiting jbl.com
Customer Rating
1
Pass!
on June 10, 2025
Posted by: Mom256
from Pa
Headphones didn’t last a year. Poor quality. Don’t buy
Response from jbl.comBy Customer Support, June 11, 2025
Thank you for your feedback. We're sorry to hear that our JBL Tune 310C USB didn't meet your expectations For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Phones for fun 😊 in
on June 25, 2025
Posted by: eugenszep123
One thing I would like to point out is the maximum setting and control of the headphones in the phone is a non-existent element of the product with cables ol dinner even everything is different it gets 4 out of 5 it's more than ok
Written by a customer while visiting jbl.com
Customer Rating
5
Affordable. Fantastic.
on October 31, 2025
Posted by: itzYaManCAM
from New Mexico
Simple and sounds perfect, wanted an affordable alternative to wireless earbuds. Going back to hardwire has been very enjoyable for consuming content and editing.
Written by a customer while visiting jbl.com
Customer Rating
3
Excited at first, and then NOT so much afterwards
on December 9, 2025
Posted by: No Rush
from New York, NY
Love the JBL brand. Found a new love for my listening pleasure in the JBL Tune 310C USBs.
How've, in less than two months into usage... my volume up/down stop functioning. In addition, while on a phone call ... I was able to hear the caller, but they were unable to hear me. Frustrating and annoying to say the least. Would really appreciate it if I could perhaps receive a new pair as a replacements... in white color. Sadly, your local store in SoHo, nyc, was out of stock...
How've, in less than two months into usage... my volume up/down stop functioning. In addition, while on a phone call ... I was able to hear the caller, but they were unable to hear me. Frustrating and annoying to say the least. Would really appreciate it if I could perhaps receive a new pair as a replacements... in white color. Sadly, your local store in SoHo, nyc, was out of stock...
Response from jbl.comBy Customer Support, December 9, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
No go
on December 21, 2025
Posted by: Nottogood
I bought them probably about a month ago. They were great in the beginning, but already stopped working. The left side went out and then within probably an hour the right side stopped working. Not sure what kind of warranty I have
Response from jbl.comBy Customer Support, December 23, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C USB. Please note that our unit has a 1-year warranty, and you may file a warranty claim or contact our customer support team for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
love them
on January 23, 2026
Posted by: MariaOT
from New York
They fit well, very confirtable. They also have a great sound.
Written by a customer while visiting jbl.com
Customer Rating
3
Iphone 16e not powerful enough to run them
on January 25, 2026
Posted by: predrag
from Brisbane
Not enough oomph for the iphone 16e. Highs are not present, to my taste. Iphone earbuds much better buy. Quality of sound is otherwise good. My new ipad has just enough oomph for them.
Response from jbl.comBy Customer Support, January 26, 2026
Thanks for your review on our JBL Tune 310C USB. Sound quality can be affected by the source device. We are always looking for ways to improve our products. Your input is important, and we will make sure your feedback reaches the right department.
Written by a customer while visiting jbl.com