Customer reviews from jbl.com
JBL - Tune 310C: Wired Hi-Res in-Ear Headphones - White
Average customer rating
3.9
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
19
4 Stars
8
3 Stars
4
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
22 out of
23)
Customer Reviews for JBL - Tune 310C: Wired Hi-Res in-Ear Headphones - White
Customer Rating
1
One side stopped working
on October 3, 2025
Posted by: Agnik
from Japan
Right sight stopped working a few months after purchase despite delicate handling and fairly infrequent use. I can still use the volume controller, but the sound doesn't go through.
Response from jbl.comBy Customer Support, October 3, 2025
Thank you for informing us about this. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
1
stopped working in less than two months
on October 14, 2025
Posted by: clarix dinamix
these headphones lasted me 6 weeks before they broke. the sound is now in and out and even holding it into the phone won’t work. don’t buy.
Response from jbl.comBy Customer Support, October 15, 2025
Thanks for your feedback. Below are some troubleshooting steps that might help isolate the issue with your JBL Tune 310C. First, let’s determine if the source device (Phone, iPad, Computer, etc.) is giving the problem. Please try connecting to a different source using the same wire and headphones. If the problem is resolved, this means that the jack in your phone is no longer working properly. Next, flex the wire where it joins with the source device. If there is a change in dropouts, this means that the wire is bad. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
dissapointed!!!!
on October 17, 2025
Posted by: rubyshock
I bought these hoping to replace the regular earphones since these have the usb-c already installed.. They dont work after less then a month of regular use ):
The usb-c connection is weak & doesn't connect correctly too my phone anymore.
The usb-c connection is weak & doesn't connect correctly too my phone anymore.
Response from jbl.comBy Customer Support, October 17, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C USB. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Affordable. Fantastic.
on October 31, 2025
Posted by: itzYaManCAM
from New Mexico
Simple and sounds perfect, wanted an affordable alternative to wireless earbuds. Going back to hardwire has been very enjoyable for consuming content and editing.
Written by a customer while visiting jbl.com
Customer Rating
3
Excited at first, and then NOT so much afterwards
on December 9, 2025
Posted by: No Rush
from New York, NY
Love the JBL brand. Found a new love for my listening pleasure in the JBL Tune 310C USBs.
How've, in less than two months into usage... my volume up/down stop functioning. In addition, while on a phone call ... I was able to hear the caller, but they were unable to hear me. Frustrating and annoying to say the least. Would really appreciate it if I could perhaps receive a new pair as a replacements... in white color. Sadly, your local store in SoHo, nyc, was out of stock...
How've, in less than two months into usage... my volume up/down stop functioning. In addition, while on a phone call ... I was able to hear the caller, but they were unable to hear me. Frustrating and annoying to say the least. Would really appreciate it if I could perhaps receive a new pair as a replacements... in white color. Sadly, your local store in SoHo, nyc, was out of stock...
Response from jbl.comBy Customer Support, December 9, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
No go
on December 21, 2025
Posted by: Nottogood
I bought them probably about a month ago. They were great in the beginning, but already stopped working. The left side went out and then within probably an hour the right side stopped working. Not sure what kind of warranty I have
Response from jbl.comBy Customer Support, December 23, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C USB. Please note that our unit has a 1-year warranty, and you may file a warranty claim or contact our customer support team for further assistance.
Written by a customer while visiting jbl.com