Customer reviews from jbl.com
JBL - Tune 310C - Wired Hi-Res in-Ear Headphones, Tangle-Free Flat Cable, 3-Button Remote with Microphone - Black
Average customer rating
4
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
19
4 Stars
8
3 Stars
3
2 Stars
3
1 Star
3
96%of customers recommend this product.
(
22 out of
23)
Customer Reviews for JBL - Tune 310C - Wired Hi-Res in-Ear Headphones, Tangle-Free Flat Cable, 3-Button Remote with Microphone - Black
Customer Rating
1
One side stopped working
on October 3, 2025
Posted by: Agnik
from Japan
Right sight stopped working a few months after purchase despite delicate handling and fairly infrequent use. I can still use the volume controller, but the sound doesn't go through.
Response from jbl.comBy Customer Support, October 3, 2025
Thank you for informing us about this. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C. If needed, we'd also like to get more information so we can check your options. Please contact us at (800) 336-4525. We are available Monday to Friday from 9:00 am to 11:00 pm (ET) and Saturday to Sunday from 9:00 am to 5:00 pm (ET).
Written by a customer while visiting jbl.com
Customer Rating
1
stopped working in less than two months
on October 14, 2025
Posted by: clarix dinamix
these headphones lasted me 6 weeks before they broke. the sound is now in and out and even holding it into the phone won’t work. don’t buy.
Response from jbl.comBy Customer Support, October 15, 2025
Thanks for your feedback. Below are some troubleshooting steps that might help isolate the issue with your JBL Tune 310C. First, let’s determine if the source device (Phone, iPad, Computer, etc.) is giving the problem. Please try connecting to a different source using the same wire and headphones. If the problem is resolved, this means that the jack in your phone is no longer working properly. Next, flex the wire where it joins with the source device. If there is a change in dropouts, this means that the wire is bad. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
dissapointed!!!!
on October 17, 2025
Posted by: rubyshock
I bought these hoping to replace the regular earphones since these have the usb-c already installed.. They dont work after less then a month of regular use ):
The usb-c connection is weak & doesn't connect correctly too my phone anymore.
The usb-c connection is weak & doesn't connect correctly too my phone anymore.
Response from jbl.comBy Customer Support, October 17, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Tune 310C USB. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Affordable. Fantastic.
on October 31, 2025
Posted by: itzYaManCAM
from New Mexico
Simple and sounds perfect, wanted an affordable alternative to wireless earbuds. Going back to hardwire has been very enjoyable for consuming content and editing.
Written by a customer while visiting jbl.com