Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: Molly
from Minnesota
Verified Purchase:Yes
I am shocked how much dirty it gets out. It's dries more than any other cleaners. I still had to use a fan for an hour. But it looks amazing. The carpet looks refreshed and renewed. I used it on everything from area rugs to thick carpets. We have dogs too. Pulled out lots of hair from the carpet too. Smells fresh. Used pet cleaner. Light weight and easy to use/clean out. Shipped quickly.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Posted by: Nancy
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] it really deep cleans. very powerful. removed a 3 year old stain that professionals were unable to clean.
Written by a customer while visiting Hoover
Customer Rating
1
Would not buy again
on June 14, 2021
Posted by: Bunny Mom
from Undisclosed
Verified Purchase:No
I've owned several carpet cleaners and this is the only one that has broken within the first year. I don't have much carpet so it's wasn't high utilized. The manual and online support is of no help. Good machine if you want to invest in a new one yearly.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hello Bunny Mom,
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
Written by a customer while visiting Hoover
Posted by: Daddio
from Farmington MN
Verified Purchase:Yes
We have used it for small areas and one large room. We used water only. It distributes water fine and the suction of water on the draw back is very good. We put it on dry only and get the remainder of water. The carpet dried very quickly.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
1
Extremely disappointed
on April 22, 2021
Posted by: Nick
from Undisclosed
Verified Purchase:No
Broke with three months. It's made to not be able to be repaired and Hoover was of no assistance. Save your money
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Nick,
In order to gather additional information and improve your experience with this Hoover SmartWash, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
In order to gather additional information and improve your experience with this Hoover SmartWash, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
5
Better than expected!
on August 24, 2024
Posted by: Katie
from Austin, TX
Verified Purchase:No
I read some reviews that this model leaves a lot of water and doesn't dry for many hours, as well as leaks etc - this isn't true. Yes it'll have some water near the edges of the rug, but wiping the excess off is a 10 second effort. It's a carpet washer, after all! I'm glad I bought it anyway! Amazing product. My rug is dry after 1.5 hrs and so clean. It was easy to assemble and easy to clean afterwards. I'm a very owerwhelmed person and almost never take time to write reviews, but I just had to do this one because that's how happy I am with my Hoover!! Big thanks to the team for creating this product.
I would recommend this to a friend!
Written by a customer while visiting Hoover
Customer Rating
2
Would not recommend. 2nd machine also broke
on January 17, 2024
Posted by: Sue
from Chillicothe Ohio
Verified Purchase:No
This machine and previous machine which was the same model worked great for about 6 months then started leaking all over the place. Loved it when I first bought it but can't say I would recommend.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, January 21, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: David
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it
Written by a customer while visiting Hoover