Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,523 Reviews)
Rating breakdown 2,523 reviews
5 Stars
2,097
4 Stars
214
3 Stars
48
2 Stars
46
1 Star
118
92%of customers recommend this product.
(
2,150 out of
2,333)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: ndpal
from Ohio
Verified Purchase:Yes
Purchased May, failed in Sept. Brushes stopped working. Lets see how good customer support is!!!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi ndpal, thank you for reviewing the Hoover SmartWash Carpet Cleaner. We would like to learn more about your experience to further assist you. Please email us at HooverCommunity@ttifloorcare.com with a picture of your manufacturer label. This gray label is located on the back of your SmartWash at the bottom near the foot nozzle. To ensure a prompt response, please reference review number 212445350. Thanks, Hayley - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Broke after three uses
on October 25, 2023
Posted by: MC
from Phoenix
Verified Purchase:No
Worked great until the third time we went to use it. The water tank leaks the moment it's placed on the machine and it's not powered on. Lost a quarter of a tank before getting started. We have to take both the water and solution tank off to dry.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, October 29, 2023
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Extremely Dissapointed
on October 11, 2021
Posted by: Alex
from Centerville. IN
Verified Purchase:No
I've always trusted the HOOVER name when it comes to making life around my home easier, however, the Smartwash+ has let me down. Not only has it left a section of my carpet black, it started smoking on me after little use. I wish I didn't have to post a negative review, but I don't want someone else ending up in my position.
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Alex,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We are sorry to hear that this unit has not been working up to our standards at Hoover, we would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We are sorry to hear that this unit has not been working up to our standards at Hoover, we would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
The Hoover Team
Written by a customer while visiting Hoover
Posted by: Savannah921019
from Missouri
Verified Purchase:Yes
I bought this a month ago and it has done nothing but leaked it pushes forward and its suppose to be on the wash cycle but it goes to the dry cycle
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Savannah921019, thank you for reviewing the Hoover SmartWash+ Automatic Carpet Cleaner. We want to help! Please email us at HooverCommunity@ttifloorcare.com with a reference to review number 218941219. Thanks, Cierra - Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
Leaks everywhere
on February 9, 2024
Posted by: Failed attempt
from Wichita, ks
Verified Purchase:No
Worked great for maybe 3 months. After that, it would take forever to start the cleaning process for example you could push it back and forth "phrasing" for roughly 5 minutes before it would actually start putting soap out. Now the final situation is whenever soap and water go onto this worthless contraption they both immediately leak all over the place. DO NOT WASTE YOUR MONEY!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, February 11, 2024
Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Sue
from Clovis ca
Verified Purchase:Yes
The smart wash was doing great in the beginning but after a few weeks, it started leaking from th back every time. The solution tank leaks non stop and there doesn't seem like there's a crack
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Sue,
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
Thank you for your feedback on the Hoover SmartWash Automatic Carpet Cleaner. We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you!
Matt - Hoover Team
Written by a customer while visiting Hoover
Posted by: Babs59
from New York
Verified Purchase:Yes
Bought this on Feb 4 and it stopped working a week ago. 2 MONTHS and it doesn't work? Brushes stopped spinning. Waste of money !!! Do not buy. Worst purchase ever!
No, I would not recommend this to a friend.
Response from HooverBy hooverpwr, hooverpwr, April 21, 2022
Hi Babs59, thank you for reviewing the Hoover SmartWash+ Automatic Carpet Cleaner. We want to help! Please email us at HooverCommunity@ttifloorcare.com with a reference to review number 218850397. Thanks, Cierra - Hoover Team
Written by a customer while visiting Hoover
Posted by: Fastidious Cleaner
from Carson, CA
Verified Purchase:Yes
I just completed cleaning four area rugs, and it was a breeze. The Hoover SmartWash did a great job in cleaning the rugs. It was so easy disassembling the SmartWash for cleaning the various parts. Thank you for making such a wonderful machine and so user friendly.
I would recommend this to a friend!
Written by a customer while visiting Hoover