Customer reviews from Hoover
Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Average customer rating
4.6
(2,553 Reviews)
Rating breakdown 2,553 reviews
5 Stars
2,112
4 Stars
218
3 Stars
52
2 Stars
48
1 Star
123
92%of customers recommend this product.
(
2,169 out of
2,359)
Customer Reviews for Hoover - Refurbished Excellent - SmartWash + Automatic Carpet Cleaner, Upright Shampooer FH52023V - Blue
Posted by: carpet
Verified Purchase:Yes
works far better than any carpet cleaner I have ever owned
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, September 14, 2026
Thank you so much for your kind words! We're thrilled to hear you're enjoying your Hoover SmartWash. Your feedback means a lot to us and helps others shop with confidence. Thanks for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Leaks everywhere!
on July 26, 2026
Posted by: TT74
DO NOT BUY THIS PRODUCT unless you are cleaning your carpet or upholstery in a pool! We have used ours three times and the past two times it has leaks all over the floor. It leaks half the reservoir tank which is a huge mess. I have search google and checked all the corrections…still leaks. I have searched reddit and apparently this a common problem and no one has found a solution. Please save yourself the money and get a product that will not make your living room look like a flash flood!
Response from HooverBy Corinne L., Hoover Customer Support, July 30, 2026
Thank you for taking the time to share your feedback. We're sorry to hear about the leaking issue you've experienced with your Hoover SmartWash. We'd like the opportunity to help troubleshoot and resolve this for you. Please contact our Customer Care team by email at HooverCustomerSupport@ttifloorcare.com for further assistance.~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Posted by: Jennifer
from North Carolina
Gender:Female
Verified Purchase:Yes
This worked great on our carpet. Light carpet with traffic stains. I am very impressed. Easy to use. I wish I had this sooner. I have a smaller non Hoover machine that was not near as good.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 24, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Hoover SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Hoover SmartWash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Posted by: Viktoria
from Hawley, Pennsylvania
Gender:Female
Verified Purchase:Yes
Very satisfied with the product. Easy to operate, good quality vacuum cleaner. My carpet looks like new after the cleaning.
I would recommend this to a friend!
Response from HooverBy Corinne L., Hoover Customer Support, July 20, 2026
Thank you so much for your review!
We're thrilled to hear you're enjoying your Hoover Smartwash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
We're thrilled to hear you're enjoying your Hoover Smartwash and that it's meeting your expectations. Your feedback means a lot to us, and we're glad to have you as part of the Hoover family.
Happy cleaning, and thanks again for choosing Hoover!
Written by a customer while visiting Hoover
Customer Rating
1
Carpet Cleaner model FH52000G broken belt
on June 26, 2026
Posted by: Preston
The small belt to the brush from the motor broke so the brushes will not turn on carpet. sounds like gears stripping, upon inspection the toothed side of the belt broke so the brush wheels stop and go when the broken spot of the 3/16 inch wide belt skips over the brush gears. Trying to order new replacement belt. Cleaner model # FH52000G serial number VN10.0 . Can not find the belt on line// Can't fix. Makes the unit useless
Response from HooverBy Corinne L., Hoover Customer Support, June 30, 2026
Thank you for taking the time to share your feedback regarding your SmartWash. We're sorry to hear about the issue with the brush belt and understand how frustrating this must be. We'd be happy to help you find the correct replacement part and assist with your order. Please give our Customer Service team a call at 1-800-944-9200, and we'll be happy to assist you.~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Cheaply made but expensive - does the job so far
on June 24, 2026
Posted by: Cher
from United States
Gender:Female
Verified Purchase:Yes
I haven’t had any problems with it - nor have I had it very long. It seems to do the job pretty well though it’s not as easy for me to use as I’d hoped. It’s a bit difficult for me to get down to change the rollers, and I feel the machine could be easily broken because of all the plastic parts. It does not feel nearly as durable as the old (much heavier) Hoover I’ve had for many years. Hopefully Hoover,‘s quality hasn’t changed and this Hoover, will also last for a long time. I am hopeful.
Response from HooverBy Corinne L., Hoover Customer Support, June 30, 2026
Thank you for taking the time to share your feedback regarding your SmartWash. We appreciate your honest comments and are glad to hear it has been cleaning well so far. We understand your concerns about changing the rollers and the overall feel of the machine. Your feedback is valuable and will be shared with our team as we continue to improve our products. We hope your Hoover vacuum continues to serve you well for years to come.- Warm Regards,The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
3
Not happy
on June 16, 2026
Posted by: MegD
from Maryland
Gender:Female
I liked the machine when it worked. However we bought this April of 2025 and I already need to spend money on replacement parts. The front floor plastic piece is cheaply made and broke. I also see this is a common problem for this particular machine. I also need to replace an end cap for a brush roll. With Hoover being such an old household name I expected way more from a product. Very disappointing.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, June 18, 2026
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the Hoover SmartWash+ Automatic Carpet Cleaner.
We would like to assist you further regarding your warranty options and have reached out to you directly for additional information. We look forward to working with you toward a resolution. ~ Warm Regards, The Hoover Team
We would like to assist you further regarding your warranty options and have reached out to you directly for additional information. We look forward to working with you toward a resolution. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover
Customer Rating
1
poor support
on May 29, 2026
Posted by: al m
from florida
Gender:Male
small plastic piece on recovery nozzle broke off .machine useless.no parts
support.
support.
No, I would not recommend this to a friend.
Response from HooverBy Corinne L., Hoover Customer Support, June 4, 2026
We’re sorry to hear about this experience. Our team has reached out to you by email to further assist. Please review and reply to our email at your earliest convenience so we can assist you further. ~ Warm Regards, The Hoover Team
Written by a customer while visiting Hoover